#mauricio_error

1 messages ¡ Page 1 of 1 (latest)

spring novaBOT
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merry cobalt
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Could you please share the complete Stacktrace ?

zenith stump
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Thanks for the quick reply

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I don't have the stack trace given this is something that happened to a customer

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but in the logs we have that's the only error I see

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the customer was able to get paid earlier that day

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zenith stump
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I can confirm the is being thrown by Terminal.shared.confirmPaymentIntent() closure

merry cobalt
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Maybe try restart the app and the phone if that happens again

zenith stump
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Ok, will suggest that to the customer

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Would you be able to provide the possible root cause of the error? Or expand a bit more on that

crystal tundra
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hi! I'm taking over this thread.

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we would need more information to investigate, like the full stack trace.

zenith stump
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Hi! Unfortunately we don't have the full stack trace. This is something that happened to a customer. We do have analytic events on each interaction with Stripe SDK would that be helpful?

crystal tundra
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maybe, it's hard to tell without seeing what you do have.

zenith stump
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Event: data.stripe-reader-sdk-connect-success
Param: "reader_id": "appleBuiltIn"

Event: "data.stripe-reader-collect"
Param: "payment_state": "processing"

Event: "data.stripe-reader-collect"
Param: "payment_state": "processing"

Event: error.stripe-reader-collect-error
Params: { "error_code": 5001, "error_message": "An unexpected reader error occurred.", "payment_state": "processing" }

Event: "data.stripe-reader-collect"
Param: "payment_state": "failed"

crystal tundra
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thanks, but that doesn't really help. so I would just reiterate the suggestion given before:

try restart the app and the phone if that happens again

zenith stump
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will try that

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thanks so much!

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maybe as a feedback, it'd be nice to be more specific on the error description when it happens

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