#fatcat_best-practices
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- fatcat_customer-ip, 6 days ago, 13 messages
drowsy garnet
here's an example subject of the emails we get
they're not fun to deal with
https://dashboard.stripe.com/customers/cus_SHj98LpcDbcpln this is the customer if it helps
heady path
I think the customer may be mistaken since they should have consented to recurring charge terms during the sign up process when providing their card details
That said, this is behaviour you can control by adjusting your retry settings in dashboard to change for all customers
Or to react to specific customers, you can cancel their subscriptions
https://docs.stripe.com/billing/subscriptions/cancel
When you cancel a subscription, all open and draft invoices for that subscription have their auto_advance property set to false. This pauses automatic collection for these invoices and prevents automatic reminder emails from sending. You can still manually attempt to collect payment and send emails.
You can set a different retry policy/schedule if you don't like the default, this can be done in your dashboard: https://dashboard.stripe.com/test/revenue-recovery/retries
drowsy garnet
Ok this is a subjective question but how do we respond to these threats?
Like they're telling us "Im gonna report you to stripe!!!!" and we're like... stripe is retrying not us
heady path
I can't really offer any advice on that, you will need to speak with a legal advisor.
drowsy garnet
ok I guess from stripes perspective is this clear enough, I feel like people just don't read it
drowsy garnet
Or to react to _specific_ customers, you can cancel their subscriptions
"cancel immediately" in the subscription will stop the automatic retries?
heady path
Yes, it since it disables auto_advance, that also disables retries:
https://docs.stripe.com/invoicing/integration/automatic-advancement-collection#toggle-auto-advance