#ratta-tha-vermin_unexpected
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steel elk
Hello there
Taking a look
Is this happening across all Connected Accounts or just this account?
steel elk
All good. Any chance you know if IC+ was implemented for your accounts recently?
That would typically be the reason you would not see an immediate processing fee being taken.
steel elk
Okay thanks, give me a few more mins to look.
trail blade
we're really concerned that we the platform are going to have to pay these fees. we process like $150k a day.
steel elk
Yep we'll figure out what is going on... I'll circle back in a couple mins after I've had a deeper look.
trail blade
ok thank you!
trail blade
just checkin back in with you. any updates?
steel elk
We are still investigating -- definitely does look odd to us but we aren't quite sure yet what is going on.
steel elk
😅
I think I can safely confirm that isn't the case.
You don't happen to have a timestamp for exactly when this started occurring, do you?
trail blade
i can dig into it more to try and narrow it down
but definitely wasn't happening thursday and was happening friday
steel elk
That would help us if you do have that information... we are also working on that from our side as well but narrowing it down would help speed things up.
trail blade
ok cool let me do some digging
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trail blade
i'm running a script now to get a better idea of when the last time a charge occurred where the stripe fee was taken out
still calculating but so far it's looking like around 5pm ET on 6/6
steel elk
Thanks for doing that -- my gut here is there was some sort of config change on your account that caused this. The problem is that we are experts in the API and not account config stuff nor do we really know much about the inner workings of fees.
That's making it quite hard to track down what changed here from our side.
But I'm still looking.
steel elk
Oh? Can you share that Charge ID?
trail blade
ch_3RXTKx22it04PEOS0L00JGRa
steel elk
Hmm that's a completely different platform here it looks like.
trail blade
weird
maybe our platform is still connected to it and that's why it pulled it via the API
steel elk
Ah yes that could be
Okay @trail blade I'm sorry to do this but the best thing here is going to be for you to contact our Support team about this via https://support.stripe.com/contact/login -- they have the correct tooling to analyze these account config changes and take a look for whether your Pricing for your account and Connected Accounts got changed.
trail blade
ok i'm doing this now
steel elk
Sorry I couldn't find anything more helpful 😦 -- as I noted this really isn't our area of expertise but I was hoping I could help since this does look unexpected overall if you weren't aware of any sort of Pricing change for your account.
steel elk
do you recommend phone or chat support?
Not sure one is better than the other.