irina_unexpected | Stripe Developers | Page 1

tight ledgeBOT Jun 10, 2025, 4:59 PM

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still lantern Jun 10, 2025, 5:01 PM

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Hi! Can you share the promo code / ID?

icy ferry Jun 10, 2025, 5:01 PM

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I had to delete it from the account but this has happened with all promo codes created

still lantern Jun 10, 2025, 5:03 PM

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Cool.

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Without an ID to use to look at things from my end, there isn't really anything I can do?

icy ferry Jun 10, 2025, 5:04 PM

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Let me create a new one

still lantern Jun 10, 2025, 5:04 PM

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Can you also share the code you're using to create it please?

icy ferry Jun 10, 2025, 5:04 PM

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WeYgyVJq

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The code is: TEST

still lantern Jun 10, 2025, 5:08 PM

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What is your Stripe Account ID?

icy ferry Jun 10, 2025, 5:09 PM

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acct_1Jgly3AfeCBsxPGK

still lantern Jun 10, 2025, 5:10 PM

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EDIT: That Promo Code is not associated with a Customer: https://dashboard.stripe.com/test/logs/req_as61rzBdVafSqQ

icy ferry Jun 10, 2025, 5:12 PM

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I can see this one is not the one created, we created one in the production environment

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I have created a new promo code with ID: 2maK7R67 (TEST2) and same issue happened

tight ledgeBOT Jun 10, 2025, 5:18 PM

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winged sail Jun 10, 2025, 5:21 PM

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👋 stepping in here as timebox needs to step away

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Can you provide at least a couple of the specific Invoices or PaymentIntents that you saw this promo code apply to?

icy ferry Jun 10, 2025, 5:26 PM

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There are no payments done for this promo code specifically

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Its a testing one as we had to delete all promo codes because they were showcasing in all user accounts

winged sail Jun 10, 2025, 5:26 PM

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What does "showcasing in all user accounts" mean?

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Let's back up... can you lay out the exact steps you took and what is/was unexpected?

icy ferry Jun 10, 2025, 5:28 PM

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I created a coupon through Stripe for our application, this coupon is specific for one user (in this case the user that has an account under giulia.acchioni@zimconnections.com). When I click on create coupon, I can see the coupon in my app within my account (which is not giulia@zimconnections.com) and I can apply it to my products within my account, which should not be the case, as only Giulia should be able to apply and use ths promo code

winged sail Jun 10, 2025, 5:31 PM

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By coupon you actually mean Promotion Code, correct?

icy ferry Jun 10, 2025, 5:32 PM

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Yes

winged sail Jun 10, 2025, 5:32 PM

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And by specific for one user you mean you set the customer parameter, correct?

icy ferry Jun 10, 2025, 5:32 PM

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Yes

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I choose the "limit to a specific customer" feature

winged sail Jun 10, 2025, 5:34 PM

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Okay and have you actually tried to apply the Promo Code to another Customer?

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(I'd highly recommend doing all of this in test mode as I see you created your TEST2 code in live mode)

icy ferry Jun 10, 2025, 5:36 PM

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Yes, I applied the promo code in my account and it worked

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We need to test it in live mode as the app is in production now...

winged sail Jun 10, 2025, 5:38 PM

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Okay I need the example where you applied it and it worked on a different Customer

icy ferry Jun 10, 2025, 5:41 PM

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I applied it to my account (irinaghgh23@gmail.com)

winged sail Jun 10, 2025, 5:45 PM

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That is your own UI

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So I need the actual Stripe API request or Stripe object ID that it was applied to.

icy ferry Jun 10, 2025, 5:47 PM

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Can I add someone from my tech team into this chat?

winged sail Jun 10, 2025, 5:56 PM

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Yep

icy ferry Jun 10, 2025, 5:56 PM

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How can I add them to the channel?

winged sail Jun 10, 2025, 5:59 PM

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You should just be able to @ them if they are in this server, otherwise you can provide them the direct link to this thread

icy ferry Jun 10, 2025, 6:01 PM

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Perfect, on it! Thank you

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@warped lotus

warped lotus Jun 10, 2025, 6:13 PM

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Hello

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Hey @winged sail

So the main issue we have is that Coupons/PromoCodes and other features are not available with the PaymentSheet, only with pure Checkout integration

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From my understanding it is because Checkout is a much higher level than PaymentSheet which only supports PaymentIntents

winged sail Jun 10, 2025, 6:19 PM

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Hi there

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Yeah PaymentSheet doesn't support promotion codes, that's correct -- it is a limitation of our Mobile SDK mostly.

warped lotus Jun 10, 2025, 6:23 PM

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Is there any workaround apart from maintaining the state of Promos on our side?

winged sail Jun 10, 2025, 6:24 PM

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This is just for one-time payments or Subscriptions here?

warped lotus Jun 10, 2025, 6:24 PM

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one-type payments

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And we can't use Checkout as it would mean either:

Redirect outside the app
Have an in-app webview which therefore disable any Apple Pay/Google Pay integrations (webview sandbox limitations)

winged sail Jun 10, 2025, 6:27 PM

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Yeah unfortunately this is a rough edge for mobile + one-time payments. You are best off tracking promotion code state on your side here.

warped lotus Jun 10, 2025, 6:31 PM

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What if they were to be Subscriptions? Would we then fall under another category which would allow us to use Promo Codes and Products?

winged sail Jun 10, 2025, 6:34 PM

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Yeah you could apply the promo code to the Subscription in this case: https://docs.stripe.com/api/subscriptions/create?api-version=2025-05-28.preview#create_subscription-discounts-promotion_code

warped lotus Jun 10, 2025, 6:34 PM

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And Products would fit as line items, cool thanks

#irina_unexpected