#nikluis_error
stark archBOT
đ Welcome to your new thread!
â˛ď¸ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
âąď¸ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
đ This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1381749574938525730
đ Have more to share? Add more details, code, screenshots, videos, etc. below.
turbid moat
Hi @humble thorn
humble thorn
HEllo, can you provide a bit more details? Exact code, exact failing request id req_123 so I can have a look?
turbid moat
Here is a screenshot of what happens when we try to run a test transaction
our account should be under Pat@TerminalMerchandise.com
our statement descriptor is TERMINAL so it isn't missing any latin characters
humble thorn
Is this happening right now or was this on Friday (we did have a bug on Friday).
Can you also share an exact request id so I can help you instead of a picture?
turbid moat
this is happening right now and our band starts tour in less than two days
how do i find the exact request id (sorry i'm not very tech savvy)
humble thorn
Ah so you aren't a developer. You need to contact AtVenu's support team, they control this with their own code
turbid moat
oh okay thank you. sorry to waste your time
humble thorn
no worries at all. I unfortunately cant debug without more details but their team should be able to help quickly
turbid moat
okay, thank you. have a great day!