ciri_payment-link-update | Stripe Developers | Page 1

zealous shellBOT Jun 9, 2025, 4:07 PM

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foggy crag Jun 9, 2025, 4:10 PM

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Hello 👋

Thanks for providing the event and request IDs. Let me take a look at these.

eager panther Jun 9, 2025, 4:10 PM

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Thank you very much

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Also in the doc is specified that is not possible to update that param, how did that happened?

foggy crag Jun 9, 2025, 4:14 PM

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Which doc are you referring to?

eager panther Jun 9, 2025, 4:15 PM

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payment link modify api:
https://docs.stripe.com/api/payment-link/update?api-version=2025-01-27.acacia

foggy crag Jun 9, 2025, 4:15 PM

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Ah, the API reference. Okay, thank you,.

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I'm reviewing the events and checking our logs

eager panther Jun 9, 2025, 4:17 PM

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Also i sent you this request id, but it happened multiple times, if you need those i can find them too

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just repliacated it again, request event id: evt_1RY8P6B22zu7OYezBILJYx0E
request id: req_0GD7KUsB4Mx1wu

and in the update body "application_fee_percent" is not present, but yet updated

foggy crag Jun 9, 2025, 4:21 PM

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Thank you. I am reaching out to some colleagues because this is definitely odd.

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Okay we think this is a bug on our end. We can reproduce that any update to the Payment Link will cause the application_fee_percent value to be unset.

eager panther Jun 9, 2025, 4:33 PM

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yes, that was what i was noticing

foggy crag Jun 9, 2025, 4:34 PM

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While we were reviewing your API requests, we noticed you are making direct charges on Express Accounts. In general, this can lead to sub-optimal integrations. Is there a particular reason you chose this configuration?

eager panther Jun 9, 2025, 4:37 PM

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You mean the payment intents? Our express accounts are agencies who resel our platform in whitelabel, so the end customer doesn't know we handle all things so that's the reason that the end customer pays directly the connected account without knowing we are the platform provider, and we take an application fee from the direct charge.

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Hope i answered to your question

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We can dive deeper if you need, or if you think there's a better way to handle this situation

foggy crag Jun 9, 2025, 4:41 PM

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That is sufficient. Is there a reason you are using Express Accounts instead of Standard, in that case?

eager panther Jun 9, 2025, 4:43 PM

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We want to limit the things that our client can do, and we need them to do certain operations from our gui and not directly via stripe

foggy crag Jun 9, 2025, 4:43 PM

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In that case, since the Connected Account is limited in what they can do, you could run into issues resolving things like disputes or issuing refunds.

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It might make more sense to use Destination Charges with on_behalf_of. This would still set the Connected Account as the merchant of record. https://docs.stripe.com/connect/destination-charges?platform=web&ui=stripe-hosted#settlement-merchant

eager panther Jun 9, 2025, 4:45 PM

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foggy crag In that case, since the Connected Account is limited in what they can do, you co...

yes, that's true but in our GUI we have the stripe components to handle this, so that should not be a problem

eager panther Jun 9, 2025, 4:48 PM

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foggy crag It might make more sense to use Destination Charges with `on_behalf_of`. This w...

We didn't explore that way, if it's fully whitelabel we for sure will use it

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Thanks for the suggestion!

foggy crag Jun 9, 2025, 4:49 PM

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Sure thing! There are many ways to configure a Connect Integration

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Okay it looks like the issue with the Payment Links update request may take some time to get investigated and resolved.

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If it's okay with you, I will send you a DM to open a support case with us so we can provide you with updates as we learn more.

eager panther Jun 9, 2025, 4:52 PM

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No problem.
Yes, that would be great, do i also need to re-explain the issue?

foggy crag Jun 9, 2025, 4:53 PM

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No, we will link to this thread so everything we discussed here will be included.

zealous shellBOT Jun 9, 2025, 4:53 PM

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Hello @eager panther, we have sent you a direct message, please check it at https://discord.com/channels/@me/1381677565999058945

🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.

eager panther Jun 9, 2025, 4:58 PM

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Reguarding the disputes/refund potential issues, you guys just released this, so that's super helpful!!

If you need anything please ask, if we could help resolve the bug or providing other request ids, ask away.

Will someone contact me from the support?

foggy crag Jun 9, 2025, 4:58 PM

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Yes we will handle all follow-ups via email through that case.

eager panther Jun 9, 2025, 4:59 PM

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Thanks, so we can close this thread correct?

foggy crag Jun 9, 2025, 5:00 PM

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Correct. Unless you had further questions about your connect integration

eager panther Jun 9, 2025, 5:00 PM

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No no, that would be all, thanks a lot for your support!

foggy crag Jun 9, 2025, 5:01 PM

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Sure thing! It's why we're here.

#ciri_payment-link-update

Hello @eager panther, we have sent you a direct message, please check it at https://discord.com/channels/@me/1381677565999058945