#xxxxxxxxxxxx_webhooks

1 messages · Page 1 of 1 (latest)

agile zephyrBOT Jun 6, 2025, 8:52 AM

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wanton iron Jun 6, 2025, 8:52 AM

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here is two invoices id thar were uncollectible in_1RKhLbHBSdnTEMdFJxL7p8K8 / in_1QyaH9HBSdnTEMdFE8ObMqLG

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and he still had an active subscription

dense grotto Jun 6, 2025, 8:54 AM

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They were marked uncollectible because that's what you told us to do when you paused payment collection on the sub here: https://dashboard.stripe.com/logs/req_MnZxDFkOKcugvL

Pause payment collection

Learn how to pause payment collection on subscriptions.

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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We wouldn't cancel the subscription when it's been explicitly paused by you

agile zephyrBOT Jun 6, 2025, 8:55 AM

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eager river Jun 6, 2025, 8:56 AM

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hi! I'm taking over this thread. let me know if you have other questions.

wanton iron Jun 6, 2025, 9:03 AM

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Hmmm

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Thank you for your response

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I'll check this in five minutes, have a call sorry

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Oh okay I understand better. It is our churnkey app that is sending you this.