#sarvesh3742_api

1 messages ¡ Page 1 of 1 (latest)

pallid vesselBOT
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dense mantle
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Currently there are no mechanisms in place in our website admin panel for our team to change a payment (one a customer signs up) or to stop a payment within the admin panel. We have a customer that says they are being charged the incorrect amount each month.

  1. what we can do to stop their payments?
  2. how to change the old price oject with new price object by editing their subscription from admin panel.
calm seal
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stop payments for users who are getting charged with wrong amounts
what do you mean by wrong amount? Do you have an example?

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what we can do to stop their payments?
If this is a subscription, you would cancel it

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how to change the old price oject with new price object by editing their subscription from admin panel.
Are you referring to the Stripe Dashboard, or your own custom admin panel?

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You can create a new Price and then update the subscription (either using the API or Dashboard) to have the subscription use the new price.

dense mantle
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refering to our website admin panel and not the Stripe dashboard. Few customers are getting charged wrong about after changed the plan pricing. they are still paying old amount and not the new amount.

If we cancel their subscription without their concent then they will loose the access and again need to subscribe. Is there way to just stop payment instead? may be pause?

calm seal
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Few customers are getting charged wrong about after changed the plan pricing. they are still paying old amount and not the new amount.
If you have a specific example of this (ie, an invoice ID or customer ID) we can likely help explain why this happened, it might be due to prorations on updates for example