#ahemadabbas_unexpected
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- ahemadabbas-d_webhooks, 2 days ago, 13 messages
wise halo
I guess you're using the Dashboard? What's the in_xxx ID you're trying to pay?
bold coyote
Yes, i'm using the dashboard,
Here's the invoice in_1RRC6DJLAMUw2SWaG9v9pedB
wise halo
I suspect because it's an invoice related to a subscription
The partial payment stuff is only for ad-hoc/one-time invoices as I understand it
Partial payments aren’t supported for subscription invoices that are charged automatically.
https://docs.stripe.com/invoicing/partial-payments#partial-payments-subscriptions
OK, so they are for send_invoice but sub_1RGJn1JLAMUw2SWaeJJTSaOu is charge_automatically
So that explains it
bold coyote
Okay then what about this invoice in_1RWZl9JLAMUw2SWaqc5bRTic
wise halo
It's not finalized
bold coyote
Ohh, my bad
Let me try with the finalized invoice and get back to you
bold coyote
Can you please check this one? in_1RWaDIJLAMUw2SWaBLFGWgAo
wise halo
Yeah I'm not sure why that can't be paid partially
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tribal bronze
Hey! Taking over for my colleague. Let me catch up.
bold coyote
Got any update?
tribal bronze
Sorry for the late reply. This issue will require an in-depth investigation from our team in order to figure out the root cause. Can we ask that you write in to us via https://support.stripe.com/contact, providing as much detail and context as possible (you can also reference this thread).
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tribal bronze
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bold coyote
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