#ale_error
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vapid terrace
Hey Jack & Alex, hope you can have a look soon!
scarlet ermine
Thanks for waiting.
Can you share the request ID (req_xxx) of the PaymentIntent creation? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request
scarlet ermine
Ok, so looks like you haven't enabled a payment method that allows your to accept payments in AUD
vapid terrace
I loaded the connected account in question and they have "card" and others enabled. I can confirm it via the Dashboard access. Normally I would agree with you, but this account isn't following the usual pattern. I can even give you a payment intent request that worked (with the same parameter set).
scarlet ermine
Yes you have card enabled. Let me take a further look.
vapid terrace
This one worked: req_CqmmRFgXDnj4Yk (same account from the previous one) - if you can't find anything odd, part of me is thinking that something must have changed in their account in between both calls, but I don't know how to see if that happened.
scarlet ermine
This is indeed strange, there's no change to the same underlying PaymentMethodConfiguration object since 2024-08-29
vapid terrace
We agree on that, on my end (given this charity came to us about "the donation form not working") it's the first time I've seen this and we've been online for 7 years and I've used the Stripe API for even longer.
scarlet ermine
Is this the only request that gave you the error?
vapid terrace
No, that account has several, but they sort of stop. This is the last one that failed: req_EG1QSBJvYbSpLs and the first one that worked: req_CqmmRFgXDnj4Yk. I will do one transaction there now (real one with real money).
I just did one and it worked: req_VqpzpKM2oQfDxT
vapid terrace
What is the timeout for these sessions? I need to wrap up my day, but wouldn't mind picking this up tomorrow
scarlet ermine
The thread will be closed after a while. I think I'm quite close to the answer. Give me a sec
vapid terrace
Awesome, thank you. Will hang around.
scarlet ermine
Thanks for waiting. I noticed that this connected account's transfer capability was disabled during that period of time and that's why it's unable to accept payments.
vapid terrace
But it is ok now?
Since I made a transaction in it around 10min ago and it worked?
scarlet ermine
Yes it's OK now. the connected account's transfer capability was enabled since 2025-06-05 01:43:04 UTC
vapid terrace
Ah that was the one, great! Thank you so much! That explains things.
scarlet ermine
Happy to help!