#ash_code
grave starBOT
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- ash_code, 22 hours ago, 24 messages
ocean merlin
Hello
I am using an S700 devkit device. I was able to do one successful payment and all subsequent transactions fail. I got to know that the first payment is via Reader Mode but not via Handoff Mode, I checked adb command which tells that there is no handoff service installed on the device. How do i do that?
Do you provide an apk usually for handoff service to install it on S700 devkit device?
pls confirm
serene fiber
How did you build your app? Did you install these dependencies as outlined here: https://docs.stripe.com/terminal/features/apps-on-devices/build#add-dependencies
ocean merlin
dependencies {
implementation "com.stripe:stripeterminal-taptopay:4.1.0"
implementation "com.stripe:stripeterminal-core:4.2.0"
implementation("com.stripe:stripeterminal-handoffclient:4.2.0")
}
these are the dependencies i have
and i dont want to upgrad
is there an apk or a way to install handoff service on s700 devkit? is my finding correct?
serene fiber
Checking with a team who is more familiar with the s700 devkit.
Are you sure it's the devkit (should have a sticker on the back indicating)
serene fiber
do you have the serial number?
Could you provide the code you are using?
ocean merlin
Serial no: SDR70Z1C335000065
can u pls redirect me to s700 team ?
I checked adb command, and it says thus device doesnt have handoff service installed
serene fiber
We're digging into the logs now, can you provide a snippet of the relevant code?
ocean merlin
we wrote a flutter plugin on top the android code, but the android code is here:
https://github.com/BreX900/mek-packages/tree/main/stripe_terminal
i can provide the payment intents for both of these
grave starBOT
ocean merlin
Hi
earnest plover
👋 we are still looking
ocean merlin
I reached out yesterday but today its a diff issue
okay thanks
for the update
let me know about the handoff service
earnest plover
Sure thing, I'll circle back as soon as we have more info.
ocean merlin
thank you so much, can u keep this conversation open?
earnest plover
Yep
ocean merlin
okay
toxic spindle
Hello 👋
Jumping in to help out here..
Devkits are preconfigured with the necessary dependencies to work in handoff mode.
Looking at our logs for the serial number you've provided, I'm seeing SDK completing the connectReader call successfully.
When exactly are you seeing the error in your logs?
ocean merlin
wait a moment
Uncaught exception in binary message listener
com.stripe.stripeterminal.external.models.TerminalException: Service unexpectedly disconnected
at com.stripe.stripeterminal.handoffclient.HandoffRpcClient.withTranslatedExceptions(HandoffRpcClient.kt:85 com.stripe.stripeterminal.handoffclient.HandoffRpcClient.makeRequest(HandoffRpcClient.kt:56)
this is what I see
toxic spindle
Right but what SDK method are you attempting to run when you get that error?
ocean merlin
but when I did the adb command, it did not list the Handoff service
after getConnectionToken it fails
toxic spindle
Can you share the snippet of the code your integration tries to invoke?
also if you're able to run a quick test that returns the error then I'm happy to pull latest logs and take a look
ocean merlin
after i do a transaction i disconnnect from the reader, and then i again initialise the terminal
yes i just did
2 mins ago
do u want me to do it again
i tried to do a payment for 246$
toxic spindle
If you just did it a few minutes ago then that's okay
ocean merlin
pm_1RWNegGdrZftB05e6sRbIe1N
this is the payment id
it shows as "uncaptured" on the dashboard
toxic spindle
Sorry, I'm not sure what you mean.
How did you process the payment if you're getting an error when you try to connect to the handoff reader?
ocean merlin
no no i dont have problems connecting to the reader
i have problems making a payment on the reader
when i make 1st payment it gets successful, but the other payments after the 1 st one fails, and it shows as "Uncaptured" on stripe dasboard under transactions
toxic spindle
If you set capture_method to manual then you'd need to capture the PaymentIntent server-side as shown in the doc - https://docs.stripe.com/terminal/payments/collect-card-payment?terminal-sdk-platform=android#capture-payment
Reader doesn't perform "capture"
ocean merlin
yes we do have that on the server side
we implemented the payment captures on the server side
and capture method is also set to manual
u can verify that with other transcations made
toxic spindle
Yes, as far as I can tell - the payment method collection succeeded for the PaymentIntent - pi_3RWNeJGdrZftB05e0rxQVUxN
Did the reader show failure?
ocean merlin
on stripe dashboard for this payment intent, it says this on the Stripe transactions "Payment authorized, but not yet captured"
payment intent is getting generated
but the payment is not being cpatured
toxic spindle
That's because we didn't receive a request to capture the PaymentIntent from your server
ocean merlin
so when we do a payment, 1st we do a auth and then a payment/capture call
"That's because we didn't receive a request to capture the PaymentIntent from your server" , so u r not receiving the payment intent?
toxic spindle
We received the payment method information from the reader and SDK confirmed the PaymentIntent but the request to capture the PaymentIntent which should've come from your server, didn't come.
So you probably want to look into what triggers that request and why it didn't work in this case.
grave starBOT
ocean merlin
we are doing the same process for M2 readers, when we do a direct payment, we do an auth and then do a payment capture call, if you are saying that the process is not getting completed fully, it should fail for M2 reader transactions too which is not the case. So could you tell me on why its the case with S700?
like any guesses or possible reasons?
toxic spindle
I dont' have your complete code so I don't know what your integration does when confirmPaymentIntent succeeds.
You can add more logging into the function that runs that SDK function and see if anything there is failing
ocean merlin
are u sure that devkit has the handoff service installedf
ocean merlin
Service unexpectedly disconnected error.
how cani see if its a handoff mode
or reader mode
is there a reader mode that exists?
toxic spindle
It's not a reader mode but a "connection" mode.
The handoff mode is used for Apps on Devices flow. So if you've built your own android application that uses handoff configuration for discovery and connection - https://docs.stripe.com/terminal/features/apps-on-devices/build#discover-and-connect-a-reader then you're working with "handoff" reader
ocean merlin
oh okay i did use handoff configuration
thanks for the help today
greatly appreciate
toxic spindle
NP! Sorry for the confusion earlier