#crehbichler_best-practices
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sweet hemlock
hi there!
After my customer subscribes for 2 or 3 years, I want to switch them to 1 year after the initial period ends. I figured subscription schedules would be best practice in this case.
yep
but I am wondering when in the flow I should create the subscription schedule.
that's up to you. you can either directly create a subscription schedule, or start with a regular subscription that you then convert into a schedule
based on your use case, it looks like the customer already has an active subscription? in this case you would convert the existing subscription into a schedule.
glass tusk
yeah, I have both cases. Either a new subscription (directly to a multi year plan) where I want to add the 2nd phase with 1yr, but I also have this case when the customer already has a 1y subscription. We let them commit for e.g. 3 years (with discount), but I would add again the 2nd phase with 1yr
sweet hemlock
got it.
glass tusk
it's maybe better two handle the 2 cases in a different way though... let's say for existing subscription, upgrade from 1yr to 3yr, would you recommend using a webhook event for creating the schedule with the 2nd phase with the switch back to 1 yr?
sweet hemlock
upgrade from 1yr to 3yr
how does the customer does the upgrade? using the customer portal, or your own UI?
glass tusk
own UI
sweet hemlock
got it. yes it would make sense to use webhook events to know when the subscription is upgraded, and convert it to a schedule when that happens.
glass tusk
perfect, ok then I will maybe do the subscription create in the same way. use the webhook event to know when the subscription was created with a muliti year plan and convert it to a schedule there. is this a reasonable thing to do?
sweet hemlock
yes that will work. make sure to test all of this in test mode with Test Clocks to make sure it works as expected
https://docs.stripe.com/billing/testing/test-clocks
glass tusk
will do, thank you for the quick help, appreciate it!