#andrew_code

1 messages · Page 1 of 1 (latest)

smoky eagleBOT
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cloud spoke
fleet agate
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Hi there

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so there is not a way do actually prefill a phone number for Link signup.

cloud spoke
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I see... so it would search the page for something that looks like a phone number? Problem is the user enters their phone number on the previous step

fleet agate
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So when there is already an email or a phone number populated on the checkout page, Link will scan for it and auto populate the phone number it into the Link singup/signin

cloud spoke
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But if we did print it out on the page somewhere, Link would find it? We print the email address so I guess we could put the phone number next to that

fleet agate
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The Link tool will only scan the current page.

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So yes, if you had the phone number on the same page as the Payment Element, the Link prefill tool should find it.

cloud spoke
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Gotcha

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Okay I will see if we want to try that, thanks!

fleet agate
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no problem

cloud spoke
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We do have a checkout variation that has the phone on the same page

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But it doesn't seem to work

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Does that phone field qualify?

fleet agate
cloud spoke
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Yeah we were just checking. It's enabled

fleet agate
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Just to clarify, the phone number in the shipping address gets pre-populated, but the Link tool is not catching it?

cloud spoke
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It isn't prepopulated, but the user enters it first, before they enter their credit card info

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Does the phone number need to exist on the page before the payment element loads?

fleet agate
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Yes. The tool "scans" for existing phone numbers on the same page only once when we the Payment Element loads.

cloud spoke
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Got it

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I tried adding the phone number to the page, that doesn't work either

smoky eagleBOT
nova bridge
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Hi there - I'll be taking over for my colleague, who needed to step away

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Looking at the docs, we specifically say that the Link prefill tool looks at input fields that have email/phone number. Let me see if I can find out more about that

cloud spoke
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Okay, thanks. It seems like it's not super useful if it won't pick up a phone number that the user enters after the page loads. According to your colleague it only "scans" when the page loads, so the phone number would need to exist inside an input field when the page loads. And I'm not sure what the use case would be for that?

nova bridge
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Yeah, if that's the case it seems fairly limited

cloud spoke
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😦

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I tried with a hidden input as well and that doesn't work

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Do you have any example pages where the functionality is demonstrated?

nova bridge
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I tried something similar - conferring with my teammates about this

nova bridge
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We were having some trouble with this as well, and would need to talk to the product team about it. If you follow the instructions that will be sent to you via dm, you can open a support case and we can update you after the discussion with the product team.

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I'm sorry, I know that's a poor experience here.

smoky eagleBOT
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Hello @cloud spoke, we have sent you a direct message, please check it at https://discord.com/channels/@me/1377763389220327425

  • 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
cloud spoke
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All good, thanks

nova bridge
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By the way, is there a page I can use for reference where you're rendering the payment element and the phone number is present on the page, as in the screenshot you sent? That would be useful to refer to when talking with the product team.

cloud spoke
nova bridge
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Got it - thank you!

cloud spoke
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Thank you too