#letscheckthis_customer-portal-emails

1 messages · Page 1 of 1 (latest)

iron wedgeBOT
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robust gate
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I read that this email might be automatically sent when we create a billing session on the backend and that it won't be shown under Emails when you open the customer in the stripe portal.
Is that true?
I guess there is no way to turn it off?

azure fjord
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Did you enable the Customer Portal on your account?

robust gate
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yes, we do create customer portal sessions where they can manage their subscriptions

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And the customer also complained that they couldn't login...

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i mean they coouldn't login after clinking on the link from the email

azure fjord
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Is the account ID in that e-mail address yours?

robust gate
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I had no idea but i just searched it in the dashboard and it showed me the account in the Workbench and yes, it seems our account

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should i send you the customer id or something else?

azure fjord
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I'm checking to see if we provide the ability to turn off e-mail communication for the customer portal.

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Ok, I can confirm that we sent the e-mail and the e-mail address is valid.

robust gate
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oh that's great, thanks

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when is that email send? Is it send every time we create a customer portal session or there is some other condition?

azure fjord
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It appears to be sent when the Portal Session is created. For example, the most recent one was created at 2025-05-28 10:58:54 UTC and we sent the e-mail at 2025-05-28 10:58:56 am UTC.

robust gate
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ok, so it is automatic and sent every time? And there is no option to turn it off?

azure fjord
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Yep, there doesn't appear to be an option to turn it off. Which makes sense since that's the only way customers will know this is available to them.

robust gate
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but we send them a link from our backend when we create the sessions and they login through that link

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i mean the link is returned from stripe

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i am sorry, i am just double checking

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so it seems that despite that we get a link from you and we redirect the customer, they still get an email with that link too. Just double checking that we are on the same page

azure fjord
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Got it. Let me double check things on my end.

iron wedgeBOT
surreal basin
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Hi 👋

I wanted to let you know we are still investigating and I will follow up when we know more.

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Just so I'm aware, are you using the no-code customer portal link?

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Or are you generating Customer Portal sessions via the API?

robust gate
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via the api

surreal basin
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And you only use this method? You have not configured the no-code customer portal?

robust gate
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not sure what is the no-code method? We also use the stipe pricing tables which we embed in our FE and the users are redirected to stripe once they choose a subscription type?

surreal basin
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The no-code portal is configured via the Dasbhoard - docs

robust gate
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we also have a button "manage subscription" which when they click we create a customer portal session on our BE and then send the link to the user and they are redirected to stripe

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ah yes, i see that "Customer portal link
Active"

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but we don't send the link to the customers.
But from what i just read in the docs, you will add the link to the emails

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so maybe you sent another email and they clicked on that link?

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This is from the docs link you sent me "We’ll also add the link to your customer emails."

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So maybe the customer received another email, then cliked on that link and this is what triggered the sending of this email I asked about?

surreal basin
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Yes! Because the no-code portal can be used without your server sending a link, we send an email to the registered email for your Customer to ensure they are the owner of that account

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For the API-created Portal sessions, we assume you have already verified your customer is who they say they are

robust gate
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ok, I really appreciate all you did, so sorry for asking more questions, but I want to double check:
So they got another email with a link to the portal. They click on it, why can't they login from that? But they have to receive another email? Sorry, i know i missed something

iron wedgeBOT
surreal basin
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It's a confirmation code email. If you want to continue using the API method, I recommend you deactivate the link in the dashboard.

robust gate
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ah ok. Then the last mistery is why they couldn't login when they clicked on the link from the email I sent you, but I guess they must have entered wrong details?

surreal basin
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It is entirely possible.

robust gate
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ok, that was a big one! I hope you guys get a promotion for that!

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Huge thank you!

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Have a wonderful day!

surreal basin
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We're just happy we can help 🙂