#john_api
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grizzled flare
Settlement times are account wide and can't be set at the customer level.
tired falcon
thank you
grizzled flare
Happy to help.
grizzled flare
Yep! So long as the status is still pending.
https://docs.stripe.com/api/payouts/cancel
tired falcon
if the payment went thru. - is there a way to charge the Connect account for that amount?
@grizzled flare
grizzled flare
To your earlier question about settlment times, it does look like you can specify preferred settlement at the PaymentIntent level.
https://docs.stripe.com/api/payment_intents/create#create_payment_intent-payment_method_options-us_bank_account-preferred_settlement_speed
tired falcon
transferId -
tr_1RRb0V2LjNH6sc0XtCUOzc5S
can we charge for the refund of the amount?
grizzled flare
To your most recent question, are you asking if you can reverse a payout that has already completed, then yes.
https://docs.stripe.com/api/payouts/reverse
tired falcon
yes
where can I see the payout id for this transfer?
I see it, sorry
is there a way via dashboard that we can reverse the payout?
grizzled flare
Sorry, to clarify, transfers and payouts are different concepts
-https://docs.stripe.com/api/transfers
-https://docs.stripe.com/api/payouts
Can you explain what happened and what it is you are trying to remediate so I can better assist?
tired falcon
the payment shouldn't have made to this Connect account
but it was and now we are looking at the options to get that funds bak
back*
the payout was completed on 22nd it seems
grizzled flare
It looks like the option to initiate a reversal should be available in the Dashboard right underneath the Bold total.
https://dashboard.stripe.com/connect/transfers/tr_1RRb0V2LjNH6sc0XtCUOzc5S
tired falcon
should we reverse the transfer or payout? I see the button on both
thanks @grizzled flare for all the help
grizzled flare
Of course, happy to help. Since this is a sensitive situation that exists bit outside our teams wheel house and I don't want to steer you wrong I think it would be best to redirect this particular question to our Support team as they would better position to help you.
grizzled flare
Please reach out at support.stripe.com and they should be able to give you guidance here on how to address your situation.