#m4rt1ns-1993_api

1 messages Β· Page 1 of 1 (latest)

broken pagodaBOT
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πŸ‘‹ Welcome to your new thread!

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dapper pagoda
sweet frigate
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Hi, I took a look on my end and it looks like a bug

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Further looking

dapper pagoda
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Ok , thanks!

broken pagodaBOT
sweet frigate
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Yeah, it seems like a bug on our end. I'm trying to reproduce this issue on my end

broken pagodaBOT
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Hello @dapper pagoda, we have sent you a direct message, please check it at https://discord.com/channels/@me/1377225089472532580

  • πŸ”—The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
sweet frigate
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We can further assist you via an email async since we need to reproduce and loop in the product team to further look at this error. Thank you for your patience

dapper pagoda
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Ok, I already contacted support from our stripe account. Thanks!

bronze forge
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did you do it using the link we provided you in the DM?

dapper pagoda
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No, sorry. Can I somehow give you anything so you can have access to my question?

bronze forge
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yes sure

dapper pagoda
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This id can help? sco_SOU1bCN9n2ULUs

bronze forge
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yes perfect! thanks πŸ™‚

dapper pagoda
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You're welcome!

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Will you answer my question here on discord, or directly from stripe support centre?

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Better from there, so my team can also have access to it, ok?

bronze forge
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yes that's how we proceed when there's something that we need to investigate

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in the future it's easier for us to track these if you create them using the link we provide you in the DM

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but for now it's all figured out

dapper pagoda
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Perfect, thank you very much! Let me know if you need any other information on my query.

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I also attached a reqId to my message

bronze forge
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that's perfect, we will contact you asap

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would you mind me closing this thread?