#robin-deans_api

1 messages · Page 1 of 1 (latest)

short tokenBOT
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eager knot
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Jobs from PROD

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Also someone disabled the webhook without my knowledge

stray escarp
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Hi! Let me have a look.

eager knot
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Thank you - I just took a closer look and I think it might be actually because the scheduled queries have no data

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Which does not surprise me as this is a new country we just expanded into

stray escarp
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What's the evt ID there?

eager knot
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there has been transactions over this period

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I just confirmed with the business team

stray escarp
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Ok, so there are multiple things happening here. Let's separate them.

  1. You created a webhook endpoint in your "dev Workado tenant", presumably in your testmode, or a Sandbox;
  2. You "migrated to production", which doesn't mean anything to me; and
  3. You are receiving messages about errors on a Webhook.

Please confirm item 1 is correct, tell me more about what item 2 means, and provide more details on the error you're getting in item 3.

eager knot
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Workato is an IPAAS solution which allows us to connect Stripe to Workday

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we build recipes first in dev and then migrate them to prod, but I think the issue is more that the queries are not producing data when they should be

stray escarp
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I just need the three specific pieces of information mentioned above.

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Are you describing item 2?

eager knot
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Yes, dev is a test tenant were we test to see if the recipe works and then we move it to a prodution environment

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And I'm not sure if the errors are related to that move or that the queries are incorrect

stray escarp
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And you also added the production Workado webhook endpoint to your Live Stripe account, ya?

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I can't tell you why Workato is returning errors - you'll need to reach out to them about that.

eager knot
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Workato isn't erroring

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Stripe is

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My queries aren't returning data when they should

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We recently went live in Canada (US2) and I copied all the queries from US (US1) and the scheduled queries aren't returning data which is causing the webhook errors

stray escarp
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We keep getting emails that the webhook is failing

Can you share the Account ID and any Event IDs from one of those emails please?

eager knot
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Apologies for delays in responses, juggling some meetings

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Where do I find the account ID or is that just Nextdoor-US2?

stray escarp
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No problem. I'm looking for the IDs from the emails you keep getting about failing webhooks.

short tokenBOT
stray escarp
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Sorry, what I meant was that I need, from you, the IDs from the email you mentioned earlier.

eager knot
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I don't see any ids

stray escarp
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In the email?

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Search for acct_

eager knot
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Nextdoor-US2 as I mentioned is the account

stray escarp
short tokenBOT
stuck needle
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hi! fyi i'm taking over for timebox

eager knot
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It was working successfully and our Dev environment, so I’m a little confused what happened here when we moved it to prod

stuck needle
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hmm yeah, i don't know how much we'll be able to help here unfortunately - looking into a few of these it does look like the workato endpoint is returning 404 with an error Recipe not found or stopped