pedro-mameluque_code

[keen vortex]

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[golden marten]

hi there!

can you share the Request ID (req_xxx) of the failed request?

[plush bane]

one moment

req_lbfXs1pCICn6SU

[golden marten]

this is a Direct Charge, meaning it's the settings from the connected account that matters. and here it looks like Pix isn't enabled on on the connected account

Also you are doing a Direct charge on an Express account? You should NOT be doing this.

because the Express account would be reponsible for Refunds and Disputes, but in the Express dashboard they can't do any of this;

[plush bane]

Oh, it makes sense, I've setup this so long ago, so if the connected account is not an express ccount than that account can change to accept pix as payment method, right?

and where do I set the connected accounts in my platform to not be express accounts?

[golden marten]

if you want to keep Direct Charges, you should use Standard connected account yes.
if you want to keep Express accounts, then you should use Destination Charges.

and where do I set the connected accounts in my platform to not be express accounts?
when you create the connected account

[plush bane]

ok, is there a way to change an existing connected account to a Standard one?

[golden marten]

nope

you would need to create a new account

[plush bane]

// Create new connect account
const account = await stripe.accounts.create({
type: "standard",
capabilities: {
card_payments: { requested: true },
// pix_payments: { requested:true },
transfers: { requested: true },
},
});

so this, right? I'll try that out

[golden marten]

looks correct yes

[sullen yacht]

👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!

[plush bane]

Thanks im doing some tests with his input

[plush bane]

Ok, i did the process and created a standard account instead of an express one, but the payment methods in that newly created Standard account are being managed by the platform...

So I can't add Pix from the connected account like it was suggested in the error that we got before

[sullen yacht]

is PIX enabled here https://dashboard.stripe.com/test/settings/payment_methods/connected_accounts

?

[plush bane]

It doesn't let me enable it by default

in the platform side it tells me to activate in the connected account, but in the connected standard account it tells me that the platform doesn't let me activate it

[sullen yacht]

you need to click on

like this checkbox is what makes the connected accounts to customize their PMs

[plush bane]

ok, where is that checkbox?

[sullen yacht]

on the top of that page

[plush bane]

Got it! let me test it

now in the connected account it shows like this but I click 'request access' and nothing happens

[sullen yacht]

for this you need to contact https://support.stripe.com/?contact=true

PIX is a preview feature and you need to get access to it

[plush bane]

oh, that's unfortunate.. might need to wait while still so it's offered not as preview