#arly-jonathan_api
errant krakenBOT
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- arly-jonathan_api, 43 minutes ago, 13 messages
drifting zodiac
Hey
vernal patrol
I think you already spoke to my colleague, right?
This is a decline issue, which we cannot help with here
You need to work with support
drifting zodiac
Yes, but I would like to confirm regarding the keys being used: could using a restricted key potentially be the cause of the error?
vernal patrol
No, it's nothing to do with your API keys – the API request would fail and you'd get an error indicating that. This is just a generic decline from the bank – maybe it's an issue at their end, have your customers tried speaking with their bank(s)?
drifting zodiac
I have already contacted the bank, and they told me that the issue is related to a formatting error on Stripe's side.
vernal patrol
Then support is your best option