james_api | Stripe Developers | Page 1

mellow muralBOT May 23, 2025, 2:54 PM

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frosty harness May 23, 2025, 2:59 PM

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Hey there, I'll get to you in a bit. Working another thread.

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Hey there, can you clarify your question for me please?

viscid swallow May 23, 2025, 3:16 PM

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I'm have a customer invoice created from a subscription that transition from an annual price to a monthly price. This resulted in an invoice with a ~$200 and a roughly ~$2000. This was actually a mistake on our end and are trying to issue credit notes and rebill the customer correctly, but I can't seem to credit that ~$200 since the invoice itself overall resulted in a credit.

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I also can't seem to figure out how to PAY an OPEN invoice with a customers account credit... If you could help with that too, that would be great.

frosty harness May 23, 2025, 3:33 PM

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Can you share the invoice ID. Let me take a look.

viscid swallow May 23, 2025, 3:33 PM

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in_1QPLE6Ci2Sw6UZ9JIKGIR9Qj

mellow muralBOT May 23, 2025, 3:48 PM

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frosty harness May 23, 2025, 3:52 PM

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Ok, apologies for the delay here. So we applied a $2,036.17 credit to the customer (cus_JvGntOCxgZPxKY) on 2024-11-26 and since then it has been used to offset their $400 monthly subscription (December through April 26th).

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The customer now has a credit balance of $36.17

viscid swallow May 23, 2025, 3:55 PM

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Yes, I'm aware. I plan to credit note all of those monthly invoices totalling 2k, and wanted to also credit note the 250 or so charge on the related invoice I shared. That way I can rebill for the correct product.

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The problem is is doesn't seem possible to credit the 250 or so on the related invoice.

dim pendant May 23, 2025, 3:58 PM

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Hi hi! I’m going to be taking over for my colleague here. You can't credit an invoice, you can only create a credit that can be applied to offset an overbilled invoice.

Let me take a quick peek at the objects involved.

mellow muralBOT May 23, 2025, 4:02 PM

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dim pendant May 23, 2025, 4:08 PM

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Ok, so the minus ~2k for the "unused time" - i.e. the proration - was a mistake, ya?

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