charlie_code | Stripe Developers | Page 1

unreal orchidBOT May 23, 2025, 2:39 PM

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wise sun May 23, 2025, 2:42 PM

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Can you share request IDs

weak thistle May 23, 2025, 2:44 PM

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Theres actually no requests IDs because it doesnt create an event

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The ones that do 1RRBkxAHtq4LS481qJNG8ZkA

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1RRR5UAHtq4LS481eoWXkqLt

wise sun May 23, 2025, 2:45 PM

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If that error is being returned, I believe there will be a request ID.

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Can you provide an account ID?

weak thistle May 23, 2025, 2:46 PM

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evt_1RRR5UAHtq4LS481eoWXkqLt

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This one is the most accurate one we are getting

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that is relevant to this case

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acct_1RO8E2AHtq4LS481

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We have been desperately trying to contact support and they have been no help 😭

wise sun May 23, 2025, 2:51 PM

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Taking a look

weak thistle May 23, 2025, 2:52 PM

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Thank you!

wise sun May 23, 2025, 2:54 PM

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This is the related request req_MIX6bYAySmgn3k

weak thistle May 23, 2025, 2:56 PM

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Is that the request that I put in a couple of days ago?

wise sun May 23, 2025, 2:57 PM

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This request was made via the API yesterday.

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Just a heads up, it looks like you're including the subscriber's password in the metadata of the request. I do not recommend doing that.

weak thistle May 23, 2025, 3:00 PM

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Okay I just got rid of it let me try

wise sun May 23, 2025, 3:01 PM

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I don't believe that's the reason for the declines. I was just pointing it out to you.

weak thistle May 23, 2025, 3:02 PM

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You are right that wasn't the problem but we got rid of the regardless!

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I do want to note a couple of things. My partner's card works and he is from Pakistan. Anyone from the US that has tried has mostly failed except 1 person. It either gets declined or it shoots out "an error has occurred." 2nd anomaly: I turned off card payments via stripe and he was still able to get through the system using his card.

wise sun May 23, 2025, 3:12 PM

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Ok, looking at the example you provided. There was a processing_error returned by the issuer which has nothing to do with us. This was returned when we attempted to validate the card.

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Do you have another example you can share?

weak thistle May 23, 2025, 3:12 PM

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Yes

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evt_1RRpLPAHtq4LS481Q02RNbPT

evt_1RRp5xAHtq4LS481BEa0G5fs

all of these are failing

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I have more one second

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evt_1RRSoJAHtq4LS481ri5u9iGm

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evt_1RRSneAHtq4LS481eGMz1p5H

wise sun May 23, 2025, 3:31 PM

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evt_1RRp5xAHtq4LS481BEa0G5fs this charge was declined by the issuer

weak thistle May 23, 2025, 3:32 PM

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All the other ones are "error processing please try again" Do you know why it would be shooting this message out

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It has been happening to all of our customers from the US

wise sun May 23, 2025, 3:33 PM

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Not sure why because they all appear to be happening at the issuer level.

weak thistle May 23, 2025, 3:34 PM

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I understand if its one person maybe 2 but 10+ people have tried and no one can get through

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Since other countries work we are swaying towards a security issue? We have tried adjusting the 3ds but that hasn't worked either do you have any suggestions

wise sun May 23, 2025, 3:37 PM

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This is not a 3DS issue.

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These are not authentication failures.

weak thistle May 23, 2025, 3:41 PM

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Do you know what the "error processing please try again" is trying to tell us? Is this a webhook issue?

wise sun May 23, 2025, 3:42 PM

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No it's not a webhook issue. The events are being returned without issue. I'm double checking things on my end.

weak thistle May 23, 2025, 3:45 PM

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Okay thanks

unreal orchidBOT May 23, 2025, 3:48 PM

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weak thistle May 23, 2025, 4:03 PM

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Hi Timebox!

jaunty lava May 23, 2025, 4:06 PM

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Hi hi! I’m going to be taking over for my colleague here. If you look at the events, the last_setup_error shows the issue. Two of these were https://stripe.com/docs/error-codes/processing-error and the other two are pretty clearly described.

Declines aren't something we normally help with here, as we only work on integration issues - and from everything I can see here, this isn't an integration issue, but since this is technically a public forum we can't go into a ton of detail.

I suspect you got a bunch of these totally normal failures in a row - like a run of heads on a coin flip - that made it look significant, but it doesn't seem to be.

If you need further details or specifics, you'll need to reach out to Support for them.

Error codes

Learn more about Stripe API error codes and how to resolve them.

weak thistle May 23, 2025, 4:15 PM

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One quick note, I had all my friends try with their cards and it doesn't work either they get the same "error processing please try again" you don't suspect it to be something wrong with integration ?

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Many customers have been telling me they can't subscribe either

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Let's disregard the declines what do you suspect the error processing to be connected with?

jaunty lava May 23, 2025, 4:17 PM

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Declines.

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It's really this simple:

EITHER Stripe is broken on the whole for card purchases AND somehow we don't know about it at least 2 hours in,

OR these are declines AND they just look like they're more than that.

OR it's something related to your account which I could neither look into nor share the results of in a public forum - in which case, Support can do that for you: https://support.stripe.com/?contact=true

weak thistle May 23, 2025, 4:21 PM

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Okay thanks let me look into the account related because we did have something for this

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I appreciate it chicken man!

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Sorry one last thing const session = await stripe.checkout.sessions.create({
mode: "subscription",
payment_method_types: ["card"],
customer_email: email,
line_items: [{ price: priceId, quantity: 1 }],
discounts,
metadata: {
name,
email,
// password,
planType,
referralCode: referralCode?.toLowerCase() || "",
},
subscription_data: {
trial_period_days: 3,
},
success_url: ${process.env.FRONTEND_URL}/login,
cancel_url: ${process.env.FRONTEND_URL}/signup,
});

Do you see anything wrong in this code

jaunty lava May 23, 2025, 4:27 PM

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Inconsistent indenting? 🤪

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I mean, your success_url and cancel_url values - which do appear to be template literals - don't appear to be in quotes?

weak thistle May 23, 2025, 4:41 PM

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Sorry on a copy and paste its not there but it is indeed on there, but other than that it looks okay? Also, would you happen to know why I disabled the card payments but my partner's card still worked. I suspect theres something definetly wrong because of this

jaunty lava May 23, 2025, 4:46 PM

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I'm sorry that I'm not being clear here: as far as I can see, these are declines coming from the bank that issued the credit cards, and have absolutely nothing to do with how you have integrated Stripe.

There is nothing you can do in these cases short of asking someone to try again, and potentially with a different payment card.

weak thistle May 23, 2025, 4:47 PM

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I may be misunderstanding, but the "error processing please try again" is linked to declines?

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from the bank?

jaunty lava May 23, 2025, 4:49 PM

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That is my understanding, but again, this is a question for Support.

#charlie_code