#haven_unexpected
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vocal moth
hello! Do you have an example PaymentIntent which we can look at where you saw this issue occur?
pallid slate
hi Alex, are you referring to the website?
vocal moth
so when you attempt payment, usually there is a PaymentIntent created. The PaymentIntent will have the prefix pi_ in the it's id. I'm hoping you can share one such PaymentIntent id with me for the issue you described, so that I can take a closer look to see what I can find
pallid slate
okay sure, wait a min
pi_3RRRB6GyMSQNdoqo0ruRdhhs
this payment intent shows as expired now, but I’m quite sure that when it was displayed to the customer for payment, it was still in the incomplete state — not expired yet.
the expired status was automatically set by your system once the time limit was reached.
vocal moth
i see, gimme a while to see if anything pops up from a quick glance
I'm going to delete that screenshot cause this is a public channel. Maybe if I need you to write in while we investigate further, you can include that screenshot
pallid slate
okay thanks
vocal moth
hmmmm, okay I think this is going to need some time to look into. You'll receive a DM to a link, can you create a ticket there and include the screenshot. Once we have an update, we'll get back to you on the ticket
deep daggerBOT
Hello @pallid slate, we have sent you a direct message, please check it at https://discord.com/channels/@me/1375339963998146570
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
pallid slate
sorry, where is the link?!
vocal moth
It should have been DMed to you, are you not able to see any DM?
pallid slate
Sorry, I’m not sure where it is either.
deep daggerBOT
Hello @pallid slate, we have sent you a direct message, please check it at https://discord.com/channels/@me/1375339963998146570
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
pallid slate
like this view? and I ask him again?
vocal moth
yes, that's correct
pallid slate
okay thanks