#aaron_api
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restive juniper
hello! can you explain more about what's going on? i can see that you're trying to create a credit note but i don't think you mention what the problem is. do you have an example request ID where you ran into an error or something along those lines?
silk magnet
oh sorry totally forgot to post the error message: The sum of refunds, credit amount, and out of band amount ($162.33) must equal the credit notepost_payment_amount ($154.32).
The invoice itself has been paid and charged $162.33 . I am attempting to create a credit note for the same amount but it keeps telling me it must equal the post_payment_amount which is equal to $154.32.
I am unsure where this post_payment_amount is coming from and I can't find anything about it in the docs
restive juniper
ok, i found a request ID: req_Dcia1DpYkukQPi
silk magnet
weird I can't find the req ID 🤔
restive juniper
i'm not familiar with that error off the top of my head so i will need to do some digging
silk magnet
I
restive juniper
ooooo it might actually not be surfaced in the dashboard UI...
silk magnet
to confirm, this is for the dev - themis instance in Test mode?
restive juniper
yep! i tracked it down by looking at the invoice ID you shared and finding the internal request logs on the account
silk magnet
weird yeah I can't find anything related to it
restive juniper
yeah i don't think we surface it there - i'm not 100% sure why to be honest
but yeah let me dig into that error for ya
silk magnet
okay sounds good. I am almost at my EOD, is it okay if I leave this chat open until tmr?
I made another successful sample request on an invoice without any discounts for in_1RRfZoDAWTp2PXOwG7d4wvyy
restive juniper
we typically close out the thread after a period of inactivity, but if you need to run we can keep digging and update the thread with whatever we find
and if you have more questions you can create a new one and make reference to this one
silk magnet
sweet sounds good thanks!
I know that there is an existing UI bug that when creating credit notes through the Stripe UI which is why we decided to build our own UI because it was previously determined that the bug wouldn't affect the API. not sure if that is related to this or not.
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unborn jasper
👋 Taking over this thread, catching up now
silk magnet
thank you 🙏
unborn jasper
Thanks for waiting! We couldn't figure out how the post_payment_amount of $140.58 in https://dashboard.stripe.com/test/logs/req_Dcia1DpYkukQPi was calculated:
The sum of refunds, credit amount, and out of band amount ($154.80) must equal the credit note `post_payment_amount` ($140.58).
Can I suggest you writing to Support https://support.stripe.com/contact with the example request ID (req_Dcia1DpYkukQPi), so that we can check with relevant team and follow up with you?