#hugo-l_billing-portal-payment-methods
nocturne muralBOT
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small shoal
hey there, can you share a portal session ID where you observed this?
nocturne muralBOT
terse bolt
bpc_1M1o7GGqdJoAtm42PyQDHFQb for example which allow only updates on payment
icy lynx
Hi 👋
I"m stepping in as my colleague needs to go soon
What you shared is a billing portal Configuration. Can you share the ID of a Billing Portal Session where only SEPA debit was available as a payment method?
That appears to be missing some characters from the beginning of the ID
A Billing Portal Session ID will look like this: "bps_XXXXXXX"
terse bolt
Got it : bps_1RRbMVGqdJoAtm42uTeXrU9E
icy lynx
Thank you! Taking a look now
icy lynx
Hmmm... we really make it hard to see what actions occurred once the Customer loads the Portal
I'm still digging through all our logs but I wanted to give you a heads up
terse bolt
Thx for the update !
icy lynx
Okay I found the logs that show we are only surfacing SEPA Debit as a valid Payment Method for customers when loading the Payment Element.
AHA! This took A LOT of digging but it looks like the Payment Method Configuration used pmc_1PxlEQGqdJoAtm42SM201dea when we render the Payment Element has the cards method disabled.
This is your specific Billing Payments configuration. I recommend you go to this page in the Dashboard: https://dashboard.stripe.com/settings/payment_methods
Make sure to select the Billing Payments row in the table of Payment Method Configurations, and active the Card payment method type.
terse bolt
I got the french one activated
Do i need to add the global one ? If it's the case do french will be the only one allowed ?
icy lynx
Oh, you mean Cartes Bancaires? Yes that would mean that only customers who's infromation supports the CB payment method would see it as an option.
terse bolt
For now, I have a French credit card in my config, but the option doesn't appear on my customer portal. My question is, if I re-add the global card option, will it appear, and will it be linked to the French card only?
icy lynx
If you active the card payment method then this will enable all card payment methods. However, in most cases CB payments are also processed over Visa/MC networks
which may be why you don't see it enabled if Cards is not enabled
terse bolt
Ok i will try !
I think my topic wasn't the easiest to debug haha! Well done!
Last one if i may : Can you know which user account disabled this parameter ?
icy lynx
Looking now
terse bolt
Thank you so much for the solution, activating the card works well 💪
icy lynx
Great. Unfortunately I was not able to identify the user who made this change. It looks like all changes on this Configuration record occurred on 2024-09-11
terse bolt
Okay, weird we only detected it two days ago ^^ It's not a big deal, I'll check all my configs tomorrow. Thank you so much for your help and your time!
icy lynx
I'm happy we were able to get your portal sessions to behave properly 🎉