#aldo_error
sharp fossilBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1374400123299303456
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
turbid grail
Hello you should be able to do this as long as you have provided the info to satisfy the account's capabilities in test mode
If you create a test mode onboarding link for the account and go through it, that should provide enough into to activate transfers for the account. If it is a Custom account or one where you control the onboarding you can also directly set the data via the API
jagged bone
Hi, Thank you for your message. I was able to create a custom account and I have activated transfer for the particular account. I'm unable to initiate the transfer via /transfer object
When I do the transfer as part of the paymentIntent It's successful
Am I missing something?
turbid grail
Can you send me the request ID from the error message? (req_123) It looks like it got cut off
We shouldn't trigger that specific error unless it is a capabilities issue but I can double check
turbid grail
I see that the connected account has the transfers capability active, I am not seeing capability info for your platform account in the sandbox. Trying to figure out exactly what that means. Have you tried the https://dashboard.stripe.com/account/onboarding link that the error message points you to? It may just be a matter of providing test info there
jagged bone
Yes It's redirecting me to complete the onboarding
I wanted to confirm if the platform account needs to be activated to perform the transfers
If Sandbox doesn't allow without activating the sandbox account how do I switch to testmode and create connected accounts ?
turbid grail
Onboarding on your live account? Good question, reaching out to my colleagues about this. I definitely thought I've tested Connect without activating the platform account but I may be misremembering.
turbid grail
Ah, I may have misunderstood then. Yes we generally enforce requirements the same way in sandbox as we do in live, so providing that info to sandbox onboarding will unblock you here
jagged bone
Okay in that case is this still achievable in test mode ?
turbid grail
Looks like it isn't at the moment but we are working on it, my colleagues found a request to enable transfers without this activation. I will add to that feature request because of this thread to show more interest. Apologies for my confusion there
jagged bone
Thank you for your time! I have one more question. In one of those "request_log_url" it redirected me to the Test mode. which was strange it had different API keys and no way for me to create a connected account (again redirected me to complete the onboarding process). At that time I was speaking with stripe support to troubleshoot. regarding our same discussion. Is this an one-off occurance?
turbid grail
Looking in to this, I'd certainly hope that we typically return a dashboard URL that works there
That URL typically works for me, though it does assume that you are currently using the dashboard as the account that made the API call.
For not being able to create connected accounts, is this for the same sandbox account that you got that transfer error with or another one? I think creating connected accounts may be tied to activation too
jagged bone
In sandbox i was able to create the connected account
one of those tries of /transfer gave me the url to testmode's dashboard.
Where I was not able to locate the Request ID. that's when i realized the it was a different environment.
sharp fossilBOT
remote epoch
Hi hi! I’m going to be taking over for my colleague here. Can you please summarize where things are at for me, and what issue(s) is/are blocking you?
jagged bone
Hi Thank you for the help! I was testing out the Stripe Connect features like creating a paymentIntent and transferring to a connected account. I was able to create the paymentIntent and I encountered error when trying to invoke the /trasnfer API
The error suggested the i complete the onboarding to activate the transfer for my platform account.
I have the test connected account enabled for transfers
In one of those failed /transfers it redirected me to the Test mode Url. Up until then I was solely working with the sandbox environment. I was able to switch to sandbox environment from there and I couldn't find an option to switcht to test mode. I was wondering without activating the platform account if the /transfer can only be done in test mode and not in Sandbox
remote epoch
Hi! So sorry for my delay.
Are you actually blocked in some way, or are you sharing information? It's not quite clear.
jagged bone
Sorry for the confusion. I was wondering if there's way for me to test the transfers without activating the account. And how to switch to testmode from sandbox
remote epoch
As far as I understand it, you should be able to do this. Sorry, lots going on, I'll keep looking.
jagged bone
Thank you! would appreciate your guidance!
sharp fossilBOT
remote epoch
Hey! So it sounds like this is a known edge case, so I'd suggest you reach out to support so you can get more details on it.
You'll need to reach out to Support for help with that: https://support.stripe.com/contact/email
jagged bone
Hi, Could you clarify which one's the edge case ?
sharp fossilBOT
stone chasm
i'm taking over for timebox - catching up
stone chasm
Sorry for the confusion. I was wondering if there's way for me to test the trans...
switching to testmode from sandbox is easy enough - 1 sec
can you see that toggle in your account?
the edge case timebox was referring to was the inability to create transfers to connected accounts without activating the parent account
jagged bone
For me it's disabled
stone chasm
we have a bug for that filed internally, and if you want i can create a ticket for you so our support team can follow up with you when it's resolved
ooo interesting
let me see if i can figure out why 🔍
jagged bone
Thank you!
jagged bone
we have a bug for that filed internally, and if you want i can create a ticket f...
That'll be great, is there anything required from my end ?
sharp fossilBOT
Hello @jagged bone, we have sent you a direct message, please check it at https://discord.com/channels/@me/1374441001598451936
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
stone chasm
that should allow you to create a ticket with us and we can follow up with you there
if you want to run through those instructions now while i look into your other issue i can start processing the ticket later
jagged bone
Yes sounds good!
stone chasm
i'm still not sure why you're not seeing the toggle to get back to test mode - it also looks like there's no toggle to get to your live mode account right?
can you try logging out entirely and logging back in?
jagged bone
Sure give me a second
It's still the same
I had created another account couple of months back. it's the same as well I cannot see the toggle
I want to mention my account is not activated yet
stone chasm
same for mine, but the abilitiy to toggle is still there 😓
unfortunately for this one it might be best that you reach out to support as well - our team is more focused on integration specific questions, and this falls a little outside of our area of expertise so i'm mostly just guessing with you at the moment
let me double check with my team really quickly to see if anyone knows offhand what could be going on though
stone chasm
ok - i think your account is new enough that it no longer has access to test mode, which is unfortunate...
do you have access in the one you created a few months ago?
jagged bone
No
stone chasm
gotcha - then that bug might just be blocking you at the moment, which is not great.
that's good context for me to add to the ticket
jagged bone
Okay, Appreaciate the help! Do you have any recommendation or next steps ?
how can i track the bug ?
stone chasm
did you get a DM earlier? it should include a link for where you can file a ticket
once you fill that out i'll pick it up and add context from our conversation and our support team will reach out to you when it's resolved
jagged bone
It has taken me to the support page
stone chasm
🤔
1 sec
it's been a while since i've seen the message but i think it should have instructions that allow you to bypass talking with the support team and file a ticket directly with my team
jagged bone
Sure
stone chasm
just double checking - even when you follow the instructions in the DM it's taking you to talk to our support team, and not letting you file a ticket with us?
jagged bone
Yes correct
stone chasm
hmmm, i know it worked for someone earlier today
do you mind if i re-send it once more and you can try again?
jagged bone
Sure I can do that
sharp fossilBOT
Hello @jagged bone, we have sent you a direct message, please check it at https://discord.com/channels/@me/1374441001598451936
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
jagged bone
it's taking me to the stripe support again
stone chasm
hmmm ok, 1 sec
sharp fossilBOT
stone chasm
ok, i am double checking the flow of this and it should take you to support - you should be able to progress through the chat like this
are you seeing something like that?
stone chasm
yep that looks great! you can answer similarly to the screenshot i shared
jagged bone
I have another question. is possible to do multiple transfer when creating a paymentIntent ?
Also,I have got no response after that should we try a new request ?
stone chasm
yeah feel free to try once more
jagged bone
I'm so sorry to put you through this 🙏
stone chasm
I have another question. is possible to do multiple transfer when creating a pay...
this is possible if you're using separate changes and transfers, like so:
https://docs.stripe.com/connect/separate-charges-and-transfers?platform=react-native#create-transfer
jagged bone
Thank you for the help
stone chasm
you don't need to apologize to me! you're totally fine
jagged bone
are you initiating another support ticket ?
stone chasm
i think you should be able to use the existing one but yeah i can send you another DM, 1 moment
sharp fossilBOT
Hello @jagged bone, we have sent you a direct message, please check it at https://discord.com/channels/@me/1374441001598451936
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
jagged bone
still the same 😅
stone chasm
hmm, let me see what other options we might have
jagged bone
Sure
stone chasm
ok i just tried running through the flow myself and it looks like it's working, see screenshot
are you not seeing the followup message? can you take a larger screenshot of your browser window maybe?
or try in incognito / a new browser?
jagged bone
I can try in incognito
stone chasm
also i confirmed that the links are all the same so you can just reuse one of the ones i sent previously
jagged bone
it worked now
I tried in incognito and logged in
could be a cache issue on my browsee
stone chasm
hmmm that's frustrating. sorry about that!
i got the ticket and i will add all the necessary context from our conversation, thank you for your patience!
jagged bone
I got two emails.. just making sure i'm not missing anything
jagged bone
i got the ticket and i will add all the necessary context from our conversation,...
how can I track this ?
stone chasm
that is...... odd. but i did get the ticket and we will just email you back when we have an update!