#kelvin_docs
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Hi! Can I have your account ID (starts with acct_) to look into? You can find your account ID in your Account (https://dashboard.stripe.com/settings/account) and Personal details (https://dashboard.stripe.com/settings/user) settings.
here it is: acct_1QaDusEOhqD74pZ2
Thanks! Have you enabled the relevant payment method settings on your account?
yes , i did, previously we use PaymentSheet now we switch to EmbeddedPaymentElement, so quite sure that we enable correct account and settings
Give me a moment! Looking into this!
Thanks for waiting! Do you mind trying it again and letting me know once you tried it? This will give us a timeframe and we can then do some investigation.
i can log the Date Time in millisecond for you, will try again soon and send you the timestamp (SGT) along the way, thank Sam