#op_webhooks

1 messages · Page 1 of 1 (latest)

native pulsarBOT
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violet valve
brittle adder
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hello! From what I can see, your server was returning a 500 HTTP response, I don't have full insight into what your server was trying to do to return a 500 HTTP response, but based off what you said, it sounds like your server was attempting to do something with your secret key but failed?

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when you say "stopped working" what was the specific error message that you received?

violet valve
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yeah when a customer sign up with payment link it supposed to create a new company in our web app through api

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if you see the 400 error we got right after checkout was completed it says webhook verification failed. then i played with some things nothing worked. then just created a new secret key and it worked

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how come the live secret key stopped working with no reason or at least no reason i know about?

brittle adder
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To clarify, webhook verification is done using the webhook secret key, it doesn't have anything to do with the API secret key - https://docs.stripe.com/webhooks#verify-webhook-signatures-with-official-libraries e.g.

        $payload, $sig_header, $endpoint_secret
    );```
Receive Stripe events in your webhook endpoint

Create an event destination to receive events at an HTTPS webhook endpoint. Receiving webhook events is particularly useful for listening to asynchronous events such as when a customer's bank confirms a payment, a customer disputes a charge, a recurring payment succeeds, or when collecting subscription payments.

violet valve
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i know i checked the webhook it was the same as mine. i checked everything couldnt find no issue

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changed the secret key and it worked

brittle adder
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there's not much we can say at this point without more details. I'll suggest logging the last 4 of your keys to validate if there was a change in key in your backend server possibly. From our side, all we can see is your existing keys are all still valid and working.

violet valve
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the key was matching to what we have in code. that why i dont understand what could trigger it

brittle adder
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We don’t have visibility into how your code currently works, so we also can’t determine or advise on why this issue is occurring. It would be helpful to add additional logs on your server to gather more details about what’s happening first.

violet valve
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the thing is nothing happned to the code it was working fine, stopped working and when applied new key it good again. any idea or a scenario that stripe key stops working?

brittle adder
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you can see in the developer section of your Dashboard that your keys are all still working. I don't see any attempt to disable the key via the logs too. So no, at this point, nothing comes to mind for why you've encountered the issue that you've mentioned

violet valve
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ok ill wait for it to happen again a nd try to capture something