#weboar_unexpected

1 messages ¡ Page 1 of 1 (latest)

dense dewBOT
#

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hazy pasture
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Session is getting lost after using stripe checkout on mobiles.
This semes to happen for ios 18_4_1.

We have the following architecture:
AWS ALB with 2 servers.
Using sticky sessions, which depend on cookies.

We use stripe checkout (loaded from JS https://checkout.stripe.com/checkout.js).

Someone starts browsing and gets sticked to server A.
He triggers the checkout.
Checkout (inside iframe or whatever) requests logo from site.
User provides credit card information.
Process continue on our site by running a background script.

When the background script is run, the ALB stickiness seems to be lost and directs them to server B, loosing the session.

We tried removing the logo from the checkout and everything works great without them.

What could it be?

upbeat knoll
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How did you integration with Stripe? Are you using embedded form or hosted payment page in Checkout Session integration, i.e. is the ui_mode hosted or embedded?

hazy pasture
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I think this
hosted payment page in Checkout Session integration

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can you ask me in a different way?

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sorry, should know, but this has been here for too long

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this integration

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StripeCheckout.configure(...)
....
OpenStripePayment = function(){
//open stripe handler
stripeHandler.open({
amount: ...
});
}

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image is a configuration item --> that triggers the image request

upbeat knoll
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Thanks for waiting! This isn't a request to Stripe. Can you share the Checkout Session ID (cs_123), so that I can check how your system integrate with Stripe?

hazy pasture
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You mean the public key?

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This is an old integration...

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I can post you a screenshot

upbeat knoll
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Could you share the code that uses Stripe library to create and complete a payment, or the your website? So that I can determine which flow you're using

hazy pasture
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That helps?

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this is the code used for launching the checkout

StripeCheckout.configure(...)
....
OpenStripePayment = function(){
    //open stripe handler
    stripeHandler.open({
        amount: ...
    });
}
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Later, after the token info is fetched, I create the charges using an API

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But the problem is on the checkout

upbeat knoll
hazy pasture
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ok. But can you please help me or provide guidance regarding this issue? seems very strange how the image request made the ALB to loose stickiness

upbeat knoll
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I'm afraid we don't have visibility how ALB works that looses the stickiness of the sessions. There could be a change in the browser update in iOS. If it works in other versions of iOS or desktop browsers, the issue is likely due to this specific iOS version you're testing on