#gian_webhooks
mortal frostBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1372787565534380115
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
mossy scaffold
hi there, can you share with me the ID of th report run object?
subtle horizon
Where can i see the report ID? since i did not receive the webhook. i do have the reference ID from the email: em_xeqcnagbzetdylj3pp5utrdouyqain
mossy scaffold
Or can share with me the ID of the request that you made to create the report run? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request
subtle horizon
i am actually not using the API, i scheduled the report from the balance summary report in the dashboard. Does scheduling the report from the dashboard not trigger the webhook on completion?
mossy scaffold
Or can you share with me your merchant ID? you can find it from the Stripe Dashboard -> Settings -> Business -> Account Details
subtle horizon
acct_1PaCheByu9eQGhVP
mossy scaffold
Ok, let me take a look at your account
Can you also tell me when did you create this report run?
And did you perform the report run in live mode or test mode?
https://dashboard.stripe.com/test/events/evt_1ROBLFByu9eQGhVPhzQJQ5ay this is the most recent reporting.report_run.succeeded event for report type = balance_change_from_activity.itemized.1
Is this what you are looking for you?
subtle horizon
sorry i did not mean the test webhook. it's in live mode, it was enabled yesterday and i receive the completion email on 16 May 2025 at 10.16.34 GMT+7
mossy scaffold
Ok, so you received an email from Stripe telling you that the report run was completed, but you didn't receive such event.
subtle horizon
yes, i expect a webhook on reporting.report_run.succeeded, according to the this documentation https://docs.stripe.com/reports/api#integration-pattern
mossy scaffold
This would require further investigation. Can I suggest you to reach out to support and we will continue to assit you through email?
mortal frostBOT
Hello @subtle horizon, we have sent you a direct message, please check it at https://discord.com/channels/@me/1372799099752943756
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
mossy scaffold
You should receive a link in your DM, you can use this link to reach out to Stripe support
subtle horizon
ok. thank you