kengo_error | Stripe Developers | Page 1

zealous kettleBOT May 15, 2025, 3:46 AM

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graceful junco May 15, 2025, 3:48 AM

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Hello,

When user try to register card info on the sandbox, it fails and get this error.

Are you referring to your own integration?

upbeat tinsel May 15, 2025, 3:50 AM

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Yes. I'm making language learning platform. I use stripe for payment. It didn't fail when it is test mode.

graceful junco May 15, 2025, 3:51 AM

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that script td-perfs_7.3.2.js doesn't look like it's from Stripe . Can you share the link to your site where we can see the Element? Please share the test login credentials (if any) and steps to navigate to the page where the Element is displayed.

upbeat tinsel May 15, 2025, 3:53 AM

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https://billing.stripe.com/p/session/live_YWNjdF8xUkhrSWNFb3JVWUtDSkp3LF9TSlZCMjJjVXBJZlNjazlHTXR5MHhCU3g1dXhYT1V4010060MwnymL/payment-methods　error happens hee.

https://www.osakabenacademy.com/en　this is the page. After log in, you can find the Manage payment button.

Osakaben Academy

A web app to enjoy learning Kansai dialect. Study Osaka-ben for travel and everyday life!

graceful junco May 15, 2025, 3:55 AM

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is that billing.stripe.com link for a customer which I can test with?

upbeat tinsel May 15, 2025, 4:00 AM

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it is link for production mode.

zealous kettleBOT May 15, 2025, 4:00 AM

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cold summit May 15, 2025, 4:01 AM

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Hi @upbeat tinsel I'm taking over this thread. Give me a sec to catch up

upbeat tinsel May 15, 2025, 4:04 AM

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I'm making this website with Nextjs.

if (customer) {
// Check if the customer has an active subscription
const portal = await stripe.billingPortal.sessions.create({
customer: customer.id,
return_url: ${process.env.NEXT_PUBLIC_BASE_URL}${langPrefix}/mypage,
});

  return res.status(200).json({ url: portal.url });
} else {
  // Create a new customer if one doesn't exist
  const session = await stripe.checkout.sessions.create({
    mode: 'subscription',
    payment_method_types: ['card'],
    line_items: [
      { price: process.env.STRIPE_PRICE_ID!, quantity: 1 },
    ],
    customer_email: user.email,
    success_url: `${process.env.NEXT_PUBLIC_BASE_URL}${langPrefix}/mypage?success=true`,
    cancel_url: `${process.env.NEXT_PUBLIC_BASE_URL}${langPrefix}/mypage?cancelled=true`,
    subscription_data: {
      trial_period_days: 7,
    },
  });

cold summit May 15, 2025, 4:05 AM

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Can I confirm that you only get this error when adding a card in live mode? And you don't have this error when doing the same in test mode (aka sandbox).

upbeat tinsel May 15, 2025, 4:06 AM

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Yes. I tried test payment manytimes on test mode. I didn't get error.

cold summit May 15, 2025, 4:07 AM

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Does this error prevent you from adding card successfully in live mode?

upbeat tinsel May 15, 2025, 4:08 AM

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Yes. I can not adding card. I tried some cards. But they failed...

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I could add card, pay, and cancel on test mode without error.

cold summit May 15, 2025, 4:09 AM

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Does your browser have any 3rd-party plugin enabled? If you do, can you disable them and try again?

upbeat tinsel May 15, 2025, 4:15 AM

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I disabled all of then on chrome browser and tried. But it still failes.
When I open the page again, I got this error about cors.

Access to fetch at 'https://r.stripe.com/b' from origin 'https://billing.stripe.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.

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I don't know if it relates to adding card error.

cold summit May 15, 2025, 4:27 AM

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Ok, I'll test this in my own integraiton and see if I can replciate the same problem.

upbeat tinsel May 15, 2025, 4:29 AM

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Thank you.

cold summit May 15, 2025, 4:44 AM

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I tested the same in my billing portal page, and I don't see the error about td-perfs_7.3.2.js:13 Refused to apply inline style

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Can you share with me your account ID (i.e., acct_xxx) ?

upbeat tinsel May 15, 2025, 4:48 AM

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acct_1RHkIcEorUYKCJJw　
This is my ID.

cold summit May 15, 2025, 4:50 AM

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Thanks. I don't see any logs in test mode. Can you share with me the ID of the customer of which you successfully added a card to it in test mode?

upbeat tinsel May 15, 2025, 4:54 AM

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I think when I started using production mode, Stripe asked me if its olay to delete test mode data.

In production mode, I can see customer on dashboard.

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customer id is
cus_SJUt4blObV6I7P

cold summit May 15, 2025, 4:55 AM

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This is a customer in live mode. Based on this event https://dashboard.stripe.com/events/evt_1ROtBfEorUYKCJJwnbQx3Oes the setupIntent was unsuccessful due to authentication failure.

Did you complete the 3DS authentication when setting up this card?

upbeat tinsel May 15, 2025, 5:10 AM

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Yes. I did. I tried cards from Japan and Australia.

cold summit May 15, 2025, 5:14 AM

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Was the 3DS authentication successful?

upbeat tinsel May 15, 2025, 5:17 AM

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Yes.

cold summit May 15, 2025, 5:25 AM

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This is not what I saw in in the setupIntent event. I'd recommend you reaching out to your card issuer, or use a different card.

upbeat tinsel May 15, 2025, 5:39 AM

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I found I can add card now. But I didn't change anythhing.

cold summit May 15, 2025, 5:40 AM

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Did you use a different card?

upbeat tinsel May 15, 2025, 5:43 AM

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I used same card.

cold summit May 15, 2025, 6:28 AM

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Ok, how about the other JP card? Are you able to set it up successfully this time?

#kengo_error