vince-seven_unexpected | Stripe Developers | Page 1

lilac pecanBOT May 13, 2025, 11:19 PM

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lost echo May 13, 2025, 11:19 PM

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Hello

patent prawn May 13, 2025, 11:21 PM

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Hi. Can you give me the ID of the livemod Product on which you were expecting to see cross-sell items listed?

lost echo May 13, 2025, 11:22 PM

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prod_SJ3f2iIN56g945

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as you can see, there is nothing to select in the listbox

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but I create 4 products , so normally they should appear

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product catalog :

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I think this is a bug that Stripe is not aware of

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When you create product in "test mod" , and you copy them in production, then , they don't appear in cross sell list box

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I clicked on this one :

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patent prawn May 13, 2025, 11:26 PM

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I see them all there, ya. Not sure why they're not showing up.

lost echo May 13, 2025, 11:26 PM

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I think they are not showing up because I not create them in Prod mod. I create all the product in "test mod" , and then I copy them in live mod

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Maybe stripe is not aware of that bug

patent prawn May 13, 2025, 11:27 PM

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Likely not, ya.

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Let me see what I can figure out here.

lost echo May 13, 2025, 11:32 PM

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Ok

patent prawn May 13, 2025, 11:36 PM

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The product must be associated with only a single Price

https://docs.stripe.com/payments/checkout/cross-sells#:~:text=The product must be,Price

All of your Products in livemode have more than one Price.

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All of your Products in testmode have only one Price.

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So that's nearly certainly the issue, and if you remove all but one Price from each Product, you should be able to add them as cross-sells.

lost echo May 13, 2025, 11:57 PM

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Ok I'm gonna try

lilac pecanBOT May 14, 2025, 12:00 AM

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lost echo May 14, 2025, 12:03 AM

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No it doesn't work, I archived all price expect one

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and nothing appear in the listbox

lofty frost May 14, 2025, 12:05 AM

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Can you give it try that create Product with only 1 Price in Live mode first, seeing if it's appeared.

Then creating Product with only 1 Price in Test mode, copy to Live mode, and see if it's appeared

lost echo May 14, 2025, 12:07 AM

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Ok ( by the way I don't know why there is a lot of price, I just created 1 price, and at the end , each product have 2 or 3 price , I don't know why )

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I just created a product in live mod, and it appear in the list box ( but this is normal , I expected this behavior )

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Now Im creating one product in test mod

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Im gonna copy this one

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text product X

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It appear , but this does not help me to solve my problem

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By the way , I think there is really a bug , Im gonna show you why :

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This product link (early checkin ) has a recommendations (netflix)

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but when you go to "Product Catalog"

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you can see that it is not linked to netflix in the list

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And if I open the payment link of "early checkin" , you can see that the cross sell work

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so the cross sell is active with the payment link, but in stripe dashboard, the list of cross is not linked, and is empty

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so there is a BUG here

lofty frost May 14, 2025, 12:17 AM

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Okie this looks like a different ask to the original question. Looking into this one

lost echo May 14, 2025, 12:20 AM

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For me everything is linked here, the main bug of all of this start from the fact of copying product from "test mod" to prod mod

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By the way , for my first question, how can I do ? Because I cannot delete the others price of the products, I can only "Archive" them. But when I "Archive" them, they still do not appear in the cross sell listbox

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lofty frost May 14, 2025, 12:26 AM

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Yeah I think archiving doesn't mean removing here. With the only-one-Price product it is working, even for copied one, correct?

lost echo May 14, 2025, 12:31 AM

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Correct

lofty frost May 14, 2025, 12:34 AM

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Sure okay so that's good. Now looking at the PaymentLink. This one is prod_SJ3fxRkTDpkeRM and plink_1RORXxIdzAxV4PqvrMnTz1LK, correct?

lost echo May 14, 2025, 12:37 AM

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Correct

lofty frost May 14, 2025, 1:02 AM

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I think the PaymentLink has a different setting here. When you click to ... and "Edit payment link" you have an option to specify "Recommended products".

lost echo May 14, 2025, 1:06 AM

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you're right

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This mean , there is 2 different way to do cross sell , the first one is in the catalogue product, and the second one is in the payment link

lofty frost May 14, 2025, 1:08 AM

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Yes

lost echo May 14, 2025, 1:10 AM

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Ok , I don't know about why in product catalog, cannot see other products that have multiple price. I will archive all product and create everything from scratch will only one price, so everything will be clear at the end

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Thank you

#vince-seven_unexpected