#hamxa-19_best-practices

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ashen creekBOT
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glad lily
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Hi Stripe Support,

We’ve built a web platform called SmileFund that allows clinics to manage and collect payments from patients. We’re using Stripe Connect for managing each clinic as a connected account.

Current Setup
Our platform Stripe account name is: New York Dental Implants

The platform account is also a clinic using SmileFund (Entity 1)

We have additional connected accounts such as:

JGX Labs (connected account)

ABC Dental Implants (connected account, Entity 2)

The Problem
Currently, when a patient is invoiced by any connected account (e.g. ABC Dental Implants), the invoice/receipt shows that they are paying New York Dental Implants, which is misleading and confusing.

This happens even though we are using destination charges and managing customers correctly across connected accounts. We suspect this is due to our platform account name being shown instead of the application branding.

What We Want
We would like all end-customer facing invoices, payment confirmations, and emails to show:

"SmileFund" as the billing/merchant name

Avoid showing New York Dental Implants on any invoice sent on behalf of other clinics

We are NOT looking to create a new Stripe account, as we already have a substantial base of users and active customers, and migrating them would be extremely disruptive.
How can we achieve this?
Please let us know:

Can we set SmileFund as the brand name for the entire platform (instead of our platform account's legal name)?

Are there recommended settings for Connect + Invoicing + Branding that ensure receipts reflect the platform brand?

Can we use custom email domains and branding to route emails via SmileFund?

Happy to provide additional technical context or dashboard access if needed.

somber fern