sb_error | Stripe Developers | Page 1

hidden pilotBOT May 12, 2025, 9:27 AM

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buoyant jacinth May 12, 2025, 9:31 AM

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What Stripe integration are you following ?

solemn lion May 12, 2025, 9:33 AM

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we followed this doc https://docs.stripe.com/js/custom_checkout/create_express_checkout_element

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and we use express checkout element

buoyant jacinth May 12, 2025, 9:43 AM

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Do you have a hosted website that I can test on ?

hidden pilotBOT May 12, 2025, 9:58 AM

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solemn lion May 12, 2025, 10:02 AM

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You can use www.artsper.com is our production.
user: demo@stripe.com
password: demo@stripe.com!

sleek radish May 12, 2025, 10:03 AM

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Login doesn't seem to work for me. Form just hangs

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    at HTMLFormElement.C (checkout.57640d6d.js:1:80502)
    at HTMLFormElement.nrWrapper (cart:7:13152)
C @ checkout.57640d6d.js:1
nrWrapper @ cart:7```

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That's logged when I click 'Log in'

solemn lion May 12, 2025, 10:12 AM

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let me check, else you can create your own account

sleek radish May 12, 2025, 10:12 AM

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I'd prefer not to

solemn lion May 12, 2025, 10:15 AM

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Let me ask to my team for fix soon

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Ok it has been fixed, you can test now 😉

sleek radish May 12, 2025, 10:31 AM

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I can reproduce yeah. What code do you call when the button is clicked?

solemn lion May 12, 2025, 10:35 AM

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we deal with
const STRIPE_SCRIPT_URL = 'https://js.stripe.com/basil/stripe.js';

sleek radish May 12, 2025, 10:35 AM

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That doesn't really answer my question

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Are you a developer familair with the Stripe code/integration?

solemn lion May 12, 2025, 10:35 AM

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Of course

sleek radish May 12, 2025, 10:36 AM

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Can you share the 'click' event handler

solemn lion May 12, 2025, 10:39 AM

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OK first we load basil/stripe.js

private init(): void {
const script = this.document.createElement('script');
script.src = STRIPE_SCRIPT_URL;
script.onload = () => {
this.stripe = window.Stripe(process.env.STRIPE_PUBLIC_KEY, {
developerTools: {
assistant: {
enabled: false,
}
}
});
this.setupButtonListeners();
};
this.document.body.appendChild(script);
}

sleek radish May 12, 2025, 10:40 AM

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I just need to see the 'click' handler please

solemn lion May 12, 2025, 10:40 AM

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The session token is generated with our backend

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yes I know but let me explain teh flow to avoid confusion

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expressCheckout is instantiate via :

const checkout = await this.stripe.initCheckout({fetchClientSecret});
const expressCheckout: ExpressCheckout = checkout.createExpressCheckoutElement({
paymentMethods: {
applePay: 'always',
googlePay: 'always'
},
layout: {
maxRows: 2,
}
});

    expressCheckout.mount(expressCheckoutContainer);

    expressCheckout.on('ready', () => {
        if (loaderElement) {
            loaderElement.style.display = 'none';
        }
    });

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we don't use a onClick beccause wallet are loaderd when the expressCheckoutContainer is mounted as explain. We followed the documenation.

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Finally we listen 'confirm' event
expressCheckout.on('confirm', event => checkout.confirm(
{expressCheckoutConfirmEvent: event}
).

hidden pilotBOT May 12, 2025, 10:55 AM

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noble prawn May 12, 2025, 10:58 AM

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👋 taking over for my colleague. Let me catch up.

solemn lion May 12, 2025, 10:58 AM

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Hi Tarzan !

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Let my know if you need more information

noble prawn May 12, 2025, 11:11 AM

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I've just logged in to your website give me a few minutes to go through the payment flow and try to troubleshoot this

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do you have a reproducible scenario that I could follow?

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@solemn lion I'm a bit confused to be honest

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where exactly do you add the ExpressCheckout Element?

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from what I can see on your site at /checkout/payment you're using custom checkout https://dashboard.stripe.com/logs/req_Sq6tCqRO2qvCIh

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

solemn lion May 12, 2025, 11:56 AM

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Yes to reproduce, you must use EUR currency

noble prawn May 12, 2025, 11:57 AM

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I already did but where I should see the ECE?

hidden pilotBOT May 12, 2025, 12:03 PM

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solemn lion May 12, 2025, 12:04 PM

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Capture_decran_2025-05-12_a_14.04.18.png

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here

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is there somebody?

sleek radish May 12, 2025, 12:11 PM

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I'd recommend writing in to our team at this point so we can invesitgate this fully async. The server is busy so it's hard to do the deep dive necessary to figure out what's going on

hidden pilotBOT May 12, 2025, 12:11 PM

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Hello @solemn lion, we have sent you a direct message, please check it at https://discord.com/channels/@me/1371459716026204242

🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.

solemn lion May 12, 2025, 12:24 PM

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sleek radish I'd recommend writing in to our team at this point so we can invesitgate this fu...

How to contact you support? I don't understand why stripe is down considering last week everthing was ok. We haven't touch code base since long while... It's a critical issue because it stucks our business. we need a quick assistance.

sleek radish May 12, 2025, 12:27 PM

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We sent you a DM where you can get help

#sb_error

Hello @solemn lion, we have sent you a direct message, please check it at https://discord.com/channels/@me/1371459716026204242