#matdayman_api
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- matdayman_api, 13 hours ago, 6 messages
prime raft
hey there, do you have an example dispute I can use as a point of reference?
wicked zephyr
Yeah, I created one the other day. Let me grab the id.
dp_1RMF90JnBc9CgfOiy056KZOl
If needed I can create a new one quick too. I just used one of the test cards to generate it
prime raft
ok so i think the issue is that this isnt closed yet
The guidance at the doc you linked to actually explains how to track when this applies, though there is no direct link to the dispute object (its a fee asessed against your account)
So you can track when this happens by listening for dispute closed events and checking the applicable conditions there
But that will only get you a counter / tick, effectively, not a direct link
It seems like this will appear as a type=stripe_fee balance transaction but i was hoping to see an example that had closed
wicked zephyr
Ok so it needs to be closed first before the fee is applied? Not when it's updated?
I can try doing that in a bit. Will be afk in meeting so we can close this thread if needed, but I should be back to try that within an hour or so
prime raft
Yea that's what's explained here: https://support.stripe.com/questions/calculate-dispute-countered-fees?locale=en-US#:~:text=Calculate dispute countered fees using a webhook
The dispute countered fee is applied directly to your account balance via a balance transfer. The fee is not shown in the balance_transactions field of the Dispute API object.
To calculate the total amount charged for dispute countered fees, you can use the Stripe API to identify disputes that were charged the fee. We recommend setting up a webhook to listen to dispute closed events to determine if the dispute incurred the fee. See below for an example webhook in Ruby
wicked zephyr
Gotcha. I misunderstood what was written I suppose.
So do you know if the dispute is closed and successfully countered/defended will there be another balance transaction to return the dispute countered fee or will it be moot (no fee charged)?
I'm not fully versed in how the lifecycle/process of closed disputes so hopefully that question makes sense
prime raft
It sounds like yes based on this:
If a lost dispute is overturned by the card network or issuing bank we will return the dispute countered fee to you. Set up a webhook to listen to dispute funds reinstated events.
But for exact fees assessed/returned I'd direct you to our support team for guidance on that