chrisdeacon_unexpected | Stripe Developers | Page 1

river sequoiaBOT May 9, 2025, 9:25 AM

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lethal furnace May 9, 2025, 9:27 AM

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👋 happy to help

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moto is an access-based feature

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you need to contact https://support.stripe.com/?contact=true and ask for this feature on the new account

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river sequoiaBOT May 9, 2025, 10:01 AM

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cloud roost May 9, 2025, 10:07 AM

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Hi, thank you for replying so quickly. We have already asked support and they said the feature was on the new account...

dusky sentinel May 9, 2025, 10:11 AM

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Could you please share the Request ID req_xxx? https://support.stripe.com/questions/finding-the-id-for-an-api-request

cloud roost May 9, 2025, 10:22 AM

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req_EzulT4QKn79SO8

dusky sentinel May 9, 2025, 10:26 AM

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Are you sure the feature was enabled before you made the API call? Have you attempted making similar calls recently/today?

cloud roost May 9, 2025, 10:34 AM

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Oh okay so it seems to be working now? We did raise a support request and they said it was already enabled so assumed it wouldnt work again... This must have been enabled at some point the last couple of days. Thank you for your help

dusky sentinel May 9, 2025, 10:36 AM

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I can't confirm it's working. You need to try sending the same request and see if you get the same error message or not

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However, I can confirm that I see that the feature is enabled. If you still get errors, please let me know and I will investigate it.

cloud roost May 9, 2025, 10:39 AM

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Yeah I tried and it seems to be working now with no errors so am happy, just confused if it was already enabled according to support

dusky sentinel May 9, 2025, 10:44 AM

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Possibly it was enabled after the last error. Glad it is working for you.

#chrisdeacon_unexpected