#anhnh_error
modest oasisBOT
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harsh mango
this is my logic
frail mulch
hello! Can you share the PaymentIntent id? It'll have the prefix pi_
harsh mango
ok let me check
modest oasisBOT
harsh mango
sorry, can you wait me a minute.
I am checking the PaymentIntent id...
versed heart
Sure
harsh mango
@versed heart this is payment intent, please help me check
pi_3RMeT1EZdUwTWnnW0yqIIOMs
versed heart
You can see the reason for the failure in the creation request response:
{
error: {
code: "authentication_required",
decline_code: "authentication_required",
doc_url: "https://stripe.com/docs/error-codes/authentication-required",
message: "This PaymentIntent requires an on-session action. Please get your customer back on session and re-confirm the PaymentIntent with a payment method when the customer is on session.",
}
}
Auth/3DS was requested for the payment, but as you flagged it as off-session then we just decline and transition to requires_payment_method rather than requires_action as you told us the customer is not on-session to complete the challenge flow
As per the message, you need to bring the customer back on-session to complete the payment
As you're a JP merchant, this is all likely due to new 3DS mandates: https://support.stripe.com/questions/3ds-mandate-in-japan
harsh mango
This error is coming from the customer, right? I mean, the customer's card requires 3DS, correct?
Because only this customer is encountering the error, and the others are fine, I think it’s due to their card.
versed heart
Yes the customer's bank/card has requested 3DS for the payment
harsh mango
yes, I got it. Currently we didn't support 3ds in my service
Btw, I have another question
versed heart
Sure
harsh mango
Because our system automatically charges the customer every month (like a subscription), implementing 3DS doesn’t seem reasonable.
Is there a way to implement 3DS for my case?
versed heart
Well you'd make sure that you're correctly saving/setting up cards using the correct APIs (Setup Intent). That way we can apply for 3DS exemptions on the recurring payments
How are you collecting payment info today?
harsh mango
we store card information by stripe token.
We should save card by Setup Intent, right?
versed heart
Yeah that's not going to work as it's not a 3DS supported flow. You should be looking at Setup Intents: https://docs.stripe.com/payments/save-and-reuse
harsh mango
Yes, I will check the new flow.
But what happen with the card, which already stored to system?
Can we migrate or do something with them?
versed heart
You'd need to re-collect it via the new flow