anrighiwr_api | Stripe Developers | Page 1

lilac flaxBOT May 8, 2025, 2:16 PM

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boreal salmon May 8, 2025, 2:17 PM

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hey there, see here in the docs:
https://docs.stripe.com/payments/paypal#connect

Online marketplaces need to submit an onboarding request from the Stripe Dashboard to get access to PayPal. Stripe sends email updates about the progress of all requests, and the current status is also reflected on the Payment Method Settings page.

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That links you to the payment method settings page where you can request access for connect, which must be approved before you can do this.

elder mulch May 8, 2025, 2:18 PM

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it is active: pmc_1KH2snD5S3Ge4mVNUSYUnEGN

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also in the prod environment: pmc_1KH2snD5S3Ge4mVNaY0RaTfS

restive merlin May 8, 2025, 2:22 PM

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Did you specifically submit the onboarding request for Paypal w/ Connect at the link specified in the error message?

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I see your account is set up as a Connect platform, but Paypal with Connect is a special thing that needs to be enabled on your account. The best team to talk about this with is our support team, they can help with account configuration issues https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

elder mulch May 8, 2025, 2:25 PM

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i can't understand what to do: paypal integration works correctly

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for paypal w/ connect, i should contact the support asking what?

restive merlin May 8, 2025, 2:27 PM

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So the full error message that you got back was:

Your Stripe account currently does not support Connect payments with PayPal. To enable PayPal with Connect for your Stripe account, review the eligibility guidelines at https://docs.stripe.com/payments/paypal#connect and, if your setup is supported, submit an onboarding request via your Stripe Dashboard at https://dashboard.stripe.com/settings/payment_methods.

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Which explicitly says that PayPal with Connect is a thing that is enabled on your account. Even though your account can use PayPal directly, and you can make payments with Connect, your account isn't enabled to use both together. Most payment methods are not like this, but some do require some extra steps to be used in certain ways.

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