#it-dev_unexpected

1 messages · Page 1 of 1 (latest)

tired impBOT
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vagrant panther
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👋
Are you trying to discover the WisePAD3 from the SunmuV2 ?

whole blade
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yes

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with Bluetooth and USB OTG.

vagrant panther
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Have you tried to discover the WisePAD3 with a normal Android device (not a terminal/industrial one)?

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I have doubts that's not supported and I think this should be a limitation in the Sunmu device.

whole blade
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yes, but couldn't pair it.

tired impBOT
vagrant panther
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You should use the Stripe SDK to connect to a reader and not through the mobile bluthooth directly

whole blade
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yes, so I tried like this before.
Callback disconnectCallback = new Callback() {
@Override
public void onSuccess() {
String connectLocationId = Define.STRIPE_LOCATION_ID; //test_mode
DiscoveryConfiguration config = new DiscoveryConfiguration(30, DiscoveryMethod.BLUETOOTH_SCAN, false, connectLocationId);
viewModel.discoveryTask = Terminal.getInstance().discoverReaders(config, new DiscoveryListener() {
@Override
public void onUpdateDiscoveredReaders(@NonNull List<Reader> readers) {
if (readers.size() > 0) {
cancelDiscovery();
connectBluetoothReader(readers.get(0));
}
}
}, new Callback() {
@Override
public void onSuccess() {
viewModel.discoveryTask = null;
}
@Override
public void onFailure(@NotNull TerminalException e) {
showErrorMessage("Discovery failed: " + e.getErrorMessage());
}
});
}
@Override
public void onFailure(@NotNull TerminalException e) {
showErrorMessage("Failed to disconnect reader: " + e.getErrorMessage());
}
};
Terminal.getInstance().disconnectReader(disconnectCallback);

vagrant panther
whole blade
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I know it, I just tried at first time, but couldn't.

burnt wolf
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This is a pretty complex ask that is really beyond the remit of Discord. We're not even sure if a POS <-> WP3 connection is even supported. It's going to take us some time to figure out if it is, and why it isn't working for you. Not to mention these Sumni devices are not something that our team has readily available so a reproduction is hard

I'd recommend writing in to our team directly with all the details, and we can work with you via email to get a resolution either way

tired impBOT
#

Hello @whole blade, we have sent you a direct message, please check it at https://discord.com/channels/@me/1369991977709469728

  • 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
whole blade
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Could you please check these attachments I tried before?

burnt wolf
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I mean the code looks fine. If you can't facilitate a connection between a non-Sumni BT device (i.e. your laptop) and the WP3 then maybe there's an issue with the reader. Try following the steps here: https://support.stripe.com/questions/a-mobile-bluetooth-reader-is-encountering-issues-connecting-to-my-point-of-sale-application

A mobile Bluetooth reader is encountering issues connecting to my p...

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

whole blade
burnt wolf
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As I said, you should write in to our team using the link in the DM. You can share all these details with us there

whole blade
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I am using Sunmi's native card reader for normal payment, but over 100 pound payment, want to use Stripe WisePAD3.

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ok

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Please send me the link again.

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DM link.