#nathalie_error

1 messages ¡ Page 1 of 1 (latest)

median yewBOT
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severe oak
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Hi there, are you a customer who purchased goods from a website that uses Stripe to accept payments?

ocean tree
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Hey! No! Im working on amazon and when sellers raise a chargeback(dispute) i need to submit the documents on their disputes

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saying if we accept or not the refund

severe oak
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Let me take a look

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I just tested your Dashboard I'm able to view the transacitons

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Can you try again?

ocean tree
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still the same

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i deleted cookis and tryes restarting

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and loggin in different days

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i can log in in one but not in the other

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wait

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im trying this one

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i have different account, one for NA and one from eu

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i can acces to the one from uk

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well from uk i have 2, i can acces one but not the other one

severe oak
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Ok, so which is the account that you are having problem with?

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Do you have the account ID?

ocean tree
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I dont know how to explain

severe oak
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I mean the Stripe account ID, i.e., acct_xxx

ocean tree
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i have 2 links for uk, one works but there i cant find any dispute, so i go to the other link and there i can log in (in the past ive used it a lot)

severe oak
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I've deleted your earlier message because it contans your email address

ocean tree
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let me check

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acct_1N8JjjPpQ35brEXx this?

severe oak
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This is the same account that you shared earlier.

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Can you try accessing it from a different PC?

ocean tree
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the prolem is on this one

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no! i need to do it from my amazon laptop

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because there is information from the seller - confidential lets say

severe oak
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Or can you try opening the same page on a different browser in the same laptop?

ocean tree
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i tryed safari and mozzila and same

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i dont know how to explain, i have 2 different versions from uk

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the one i can acces is not the one

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because in this one from uk, if i search for a dispute it will not be found, for example: du_1RIMqCPpQ35brEXx5RiVtGtI

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no worries will wait for my manager and see if she can do somethinf

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let me see if another team meber of my team can acces

median yewBOT