#ravi-n_api
mellow plazaBOT
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topaz lagoon
Hello, you are running in to our cross border payout restrictions. Trying to think of what you may be able to do given your current setup
https://docs.stripe.com/connect/cross-border-payouts
Because that connected account has the card_payments capability, you should be able to make your cross border payments for that account by adding on_behalf_of to your destination charges and making them the merchant of record
oak lagoon
The problem that we are facing is we migrated from Sources to Payment Intent. The cards were migrated and i believe it does not have the on behalf is not on the mandate
mellow plazaBOT
oak lagoon
through the Stripe migration tool Source-> manadate
lone lintel
https://docs.stripe.com/connect/service-agreement-types This URL was in the error message; did you look at it?
oak lagoon
Because when we created the PI for the payments we had to remove the destination in the PI create call, Now when the charge is cleared the money is sitting in the Zingfit account.
What we are trying to do is make transfer calls to move the money to the correct connected account
mellow plazaBOT
lone lintel
The initial problem is the one that would have been better solved first. I think your best bet here is going to be to talk to Support and see if they can help with transferring those funds, and then also making sure your integration is putting the funds in the right account the first time around.
mellow plazaBOT