#rian_unexpected
rotund sailBOT
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winged kite
Hey there, can you share the subscription ID this relates to?
I can take a look, but this might require writing in to support to get help with the portal behaviour
bronze sedge
Hi, here is the subscription id sub_1Oj0MnFqArqfkwbMFnbqtwdV
from the subscription events, their old coupon is removed, then new coupon is added, then they attempt to charge the upgrade but the upgrade fails and their sub just ends up with the new coupon which should only be applied on successful upgrade (since it is intended to be an upgrade coupon)
winged kite
Yep, that does seem odd/unexpected given that the upgrade itself is pending and expires
I want to report this to the team to investigate if expected, and how you should expect to handle that
One option you have is setting up your coupons to be limited to specific products, so that the discount meant for the higher price product does not discount the base price: https://docs.stripe.com/api/coupons/create?lang=curl#create_coupon-applies_to-products
This is not a full solution though, since it does not revert to the original/existing coupon this customer subscription had
(if this were in place, the subscription would end up with no discount, since the product limitation would not apply to the original price/product)
So it prevent over-discounting on upgrade, but is not a full fix to revert the coupon
bronze sedge
hmm, definitely don't want the user to pay more if their subscription upgrade fails
winged kite
I'm going to have our bot send you a link to open a case so i can file this and someone can get back to you
rotund sailBOT
Hello @bronze sedge, we have sent you a direct message, please check it at https://discord.com/channels/@me/1369680374279573527
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
bronze sedge
opened! Thank you 🙏
winged kite
great, thanks! i will respond there after reporting 🙂
bronze sedge
Okay great, thank you very much. Will the support case be filled with all the info from the conversation?
winged kite
Yep we have a link to this thread there