#ssbjsb_api

1 messages · Page 1 of 1 (latest)

harsh vesselBOT
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pearl wind
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Hello
Collection method doesn't really dictate the payment method types. We render supported paymetn methods based on your billing settings. If you have bank transfers enabled, then it's shown to the end customer when they try to pay using Hosted Invoice Page.

errant swan
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Okay sounds good.

pearl wind
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NP! Happy to help

errant swan
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What dictates payment method?

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Like credit card vs bank transfers?

harsh vesselBOT
errant swan
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We don't have a hosted invoice page.

cyan palm
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Hi hi! I’m going to be taking over for my colleague here. What is it that you're trying to accomplish exactly?

errant swan
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We have a customer who tried to upgrade their plan without linking a credit card.

When they do this they do not get access to the plan unless add a CC and the payment goes through. We don't even create an invoice till this happens.

We are seeing a set of invoices whose collection_method is set to send_invoice and the customers being on bank transfers when they should not be.

Trying to find the reason why this might be happening.

We create a VBAN for the customer if they are genuinely a bank transfer customer. I don't see the VBAN getting created for this customer: https://dashboard.stripe.com/customers/cus_SAL4zIz9oJwnXv

Does the collection_method send_invoice enforce bank transfers on the customer in stripe?

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cyan palm
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Can you give me the ID of one of those Invoices?

errant swan
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I don't see the funding_instructions API call for the customer posted above which creates a VBAN.
I looked at the logs.

Can you please explain how this customer landed with a USD Cash Balance which indicates they can use bank transfers now?

cyan palm
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Which customer?

errant swan
errant swan
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Hi

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Any updates?

cyan palm
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which makes them eligible for bank transfers

What are you basing that on?

errant swan
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The customer I linked has the USD cash balance on them and they have an associated VBAN.
That's how we have been seeing bank transfers being used by our other customers.

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We send a API request to create the VBAN.
In this customer's case we did not.

How did they end up with USD cash balance?

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Anything you see that I might've missed?

cyan palm
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I'm still digging into your issue, as well as the issues for a number of other folks as well.

As soon as I have an answer for you, I'll let you know. 🙂

cyan palm
errant swan
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Okay so the collection method does in fact dictate the payment method based on the settings we have.
Is that correct?

cyan palm
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so the collection method does in fact dictate the payment method

I don't understand what that means.

errant swan
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Because the invoice was created as send_invoice it picked up our billing payment methods configuration which indicate that bank transfers are enabled.

Because of that collection method send_invoice on the invoice the customer got put on bank transfers and stripe created a VBAN for them.

Is that correct?

cyan palm
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Yes, and yes (as I understand it).

errant swan
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Okay sounds good.
Thank you for the clarification 🙂

cyan palm
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You're very welcome - I'm glad we were able to get to a common understanding. 🙂