#leanvitale_api

1 messages ¡ Page 1 of 1 (latest)

shadow talonBOT
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night vessel
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Hey again!

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Thanks for flagging that issue with those refunds yesterday by the way, it helped us identify a real issue that we were able to fix

pallid sage
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Oh fantastic! What was going on?

night vessel
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A new validation for live refunds was unintentionally being applied to test refunds in an unexpected way

pallid sage
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I'm glad you were able to resolve it

night vessel
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Me too! your examples were helpful in spotting this, so thanks!

pallid sage
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Can you help me understand the case I have at the moment?

night vessel
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Yea, I've been taking a look at your latest request issue

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So this is expected, when a card refund fails like that, you cannot retry further refunds on that card since they are expected to fail again

pallid sage
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In such cases, how do you proceed? What should we do if the user still wants the refund? Can you guide me a little bit?

night vessel
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Basically you'll need to find another way to refund your customer, sending them a check in the mail or something along those lines.

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In the rare instance that a refund fails, we notify you using the refund.failed event (see all refund-related events). If this occurs, you need to arrange an alternative way to provide your customer with a refund.

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This should be rare, card refunds generally don't fail

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(when they've succeeded payment ~recently)

pallid sage
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Oka

night vessel
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The cases where they do are like, the customer paid you, then their account was completely closed

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so cannot accept refunds

pallid sage
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Thanks