osnet_webhooks | Stripe Developers | Page 1

red sedgeBOT May 5, 2025, 4:29 AM

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sweet gyro May 5, 2025, 4:32 AM

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We have been experiencing too many webhook failures since yesterday.

unborn spade May 5, 2025, 4:32 AM

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Hi there, based on the webhook log, the webhook wasn't delivered to your endpoint due to a timeout problem. Meaning your webhook server took too long to provide a response.

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This guide will help you to troubleshoot this problem https://support.stripe.com/questions/webhooks-how-to-investigate-and-fix-timed-out

Webhooks: how to investigate and fix "Timed out" : Stripe: Help & S...

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sweet gyro May 5, 2025, 4:35 AM

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We had never encountered this issue before yesterday. I’ve checked our service, and it appears to be working fine.

unborn spade May 5, 2025, 4:35 AM

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Have you audited your server log?

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And check the logs around the time when the timeout error happens, i.e., 2025-05-05 01:50:25 UTC

sweet gyro May 5, 2025, 4:48 AM

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Yes no issue was found

unborn spade May 5, 2025, 4:49 AM

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Ok, then you'll want to work with your hosting provider and see if they experience any service downtime during that time.

sweet gyro May 5, 2025, 5:02 AM

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For example, we don't process any logic for this event and return immediately. However, as you can see, this event still fails even though other events are working fine.

#osnet_webhooks