#arsim_code
violet zealotBOT
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eternal flower
hi there!
fossil nymph
hello
fossil nymph
so we have a service for which we charge for and I have created a coupon code to make the fee zero for clients for a period of time
eternal flower
what do you mean by "fee"? the Stripe fee? the full amount? something else?
fossil nymph
full amount
eternal flower
got it.
fossil nymph
a service we sell is 19.99
eternal flower
and what's the issue?
fossil nymph
the code I create comes up invalid
eternal flower
which code? what is invalid? can you please share more concrete information?
fossil nymph
so I created a coupon code called PENTOPRINT25 for clients to use
when they inpu the code it says the code is invalid
does that make sense
eternal flower
how do you accept payment with Stripe? Payment Link, Checkout Session, Payment Element, something else?
violet zealotBOT
fossil nymph
checkout session
eternal flower
can you share the Checkout Session ID (cs_xxx)?
fossil nymph
where do I find that
tight mica
Hi there 👋 jumping in as my teammate needs to step away soon. Can you also clarify whether you created a Coupon, or a Promotion Code?
Coupons are for your use, but Promotion Codes are for use by your customers.
tight mica
Gotcha, so yup, we'll need to know more about the objects in your account.
Do you have the ID of the Promotion Code that you created?
https://docs.stripe.com/api/promotion_codes/object#promotion_code_object-id
Or the ID of the Checkout Session that you used for your testing? (this is returned in the request you make to create a Checkout Session)
https://docs.stripe.com/api/checkout/sessions/object#checkout_session_object-id
tight mica
The Promotion Code object's ID should have a promo_ prefix.
fossil nymph
WHAT DOES THAT MEAN?
tight mica
Let's take a step back. Are you using our API to do this? Or are you trying to do everything thorugh your Stripe dashboard?
tight mica
That's why we're misaligned here. This forum is for helping developers, so we are used to interacting with people who are using our API and building/maintaining a code-based integration.
fossil nymph
AH
sorry I am not a developer
its my business
whom do I need to speak about ti
it
tight mica
Looking at that screenshot, it looks like you created a Coupon, and now need to also create a Promotion Code:
https://docs.stripe.com/billing/subscriptions/coupons?dashboard-or-api=dashboard#promotion-codes
(unless you already created a Promotion Code that is shown further down in the Promotion codes section that is cut off in the screenshot)
tight mica
Gotcha, yup, you need to create a Promotion Code then. That's what your customers will use.
fossil nymph
I see thanks a bunch