#pallsmenis_api
jaunty tinselBOT
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onyx prairie
Specifically I'm trying to determine if it is our system that deleted the invoice somehow
I'm not aware of anything that would do that on my side
dry lava
Hello
Looking at the invoice, it looks like there were a couple requests that came in that deleted the invoice item first and then the invoice itself.
https://dashboard.stripe.com/logs/req_yv8wVXLEGHqPk4
https://dashboard.stripe.com/logs/req_lyPb8PJQrORGOI
These were made by the platform "Arly"
onyx prairie
okay so it was us
onyx prairie
so is this what you see, the invoice was created (its in draft), a payment attempt is made and failed, then its immediately deleted?
btw how did you see the deleted call? i did not see that in the logs
when I put the invoice ID in to the log search it comes up with nothing
this is all I see
dry lava
I do not see a request to pay the invoice on this specific invoice.
onyx prairie
what is the call that returned a 400
it was a POST to invoices, is that to change it from draft to open?
dry lava
Can you share it's request ID? req_xxx
onyx prairie
req_MvOMmLTDPNdb52
dry lava
That seems like an invoice creation request
To finalize a specific invoice, you'd need to specify it's ID when making the API call - https://docs.stripe.com/api/invoices/finalize
onyx prairie
okay, so the invoice was never created then
dry lava
Correct
onyx prairie
im confused because the other invoice creation calls don't have the same request body
vs this one that failed
dry lava
Yeah your integration is likely mixing up API endpoints
onyx prairie
well now im very confused, because this user was able to get all the way though our checkout process successfully without an invoice 🤯
jaunty tinselBOT
onyx prairie
but okay, I don't think there is anything else you can do for me then
thanks
wait
you posted some requests that deleted the invoice
how was it deleted if it never existed
sorry it was this one https://dashboard.stripe.com/logs/req_lyPb8PJQrORGOI
cosmic rivet
Hi, taking over as my teammate needs to step away.
onyx prairie
ok ty
so we've been trying to figure out what happened with this invoice, they said it failed to create via this request req_MvOMmLTDPNdb52
but in this request it is deleted req_lyPb8PJQrORGOI
cosmic rivet
Wait you keep sharing different request IDs and adding more to it. Let's step back
You created, https://dashboard.stripe.com/logs/req_FVR7fTbxjxFclO this invoice, in_1RHEEmGgCPlrhTbaIVqyg0rQ at
2025-04-24 01:06:00 UTC
Then, you deleted it, https://dashboard.stripe.com/logs/req_lyPb8PJQrORGOI at 2025-04-24 01:06:01 UTC
What did you expect to happen?
onyx prairie
I would expect it to still exist. So what happened in this request? req_MvOMmLTDPNdb52
cosmic rivet
This is your failed request, https://dashboard.stripe.com/logs/req_MvOMmLTDPNdb52 so that invoice was not created.
onyx prairie
it returned a 400, the previous person said it was a failure to create
cosmic rivet
You got 400 so it did not create an invoice
Can you pause and look at the invoice creation, https://dashboard.stripe.com/logs/req_FVR7fTbxjxFclO request? That succeeded which created that invoice which you later deleted: https://dashboard.stripe.com/logs/req_lyPb8PJQrORGOI
onyx prairie
okay I think I'm mixing up invoices
so in this one you just linked, the request body is different than the one that failed, is a default payment method not required when creating an invoice?
because the one that failed was due to the fact that the payment method didn't exist
cosmic rivet
It was for a 0 amount, you can test this in test mode using your test key.
On the failed request, pm_1RHEEjGgCPlrhTbaBA49p6SJ has not been attached to that customer yet as the status https://dashboard.stripe.com/logs/req_KzJmdnrdEVS9sk in in status: "requires_action",
onyx prairie
so payment method isn't required in the invoice create call when its free
okay well I won't take any more of your time, I'm not sure what else to ask, ill do some more digging
cosmic rivet
You can test this end to end, and can reproduce this in test mode as well.
onyx prairie
one last thing, why dont I see any delete events in the workbench?
these invoices had to have been deleted because they aren't in stripe anymore
in_1RHEEmGgCPlrhTbaIVqyg0rQ for instance
it was created in this request req_FVR7fTbxjxFclO, I see no delete events yet it doesnt exist in stripe
it wasn't deleted via API calls maybe?
cosmic rivet
That was deleted via the API: https://dashboard.stripe.com/logs/req_lyPb8PJQrORGOI and it looks like you use Arly Payments Plugin. If you filter it by 'Delete' method, do you see it?
onyx prairie
when I filter by delete I see nothing
cosmic rivet
Can you take off the rest of the filters from the UI please?
onyx prairie
cosmic rivet
Can you remove the customer please?
Also, we do not work with Workbench and the Dashboard so we do not have the expertise here. Just trying to debug this with you. We can help with API/ Integration related issues
On my test, I see mine.
onyx prairie
I see delete events without customer filter, so it just that those events aren't tied to the customer the way the POST and GET ones are?
I would expect to see them along with the others
cosmic rivet
Glad you see them now, I'm unsure on the reasoning
onyx prairie
how would I find this delete event for this specific person?
cosmic rivet
I typically go to the Invoice page and find the request id
onyx prairie
thats the thing I see no delete events/logs there either
but okay, don't worry about it
thanks for trying to help
cosmic rivet
Oh, you're right that is because the object is deleted. Sorry for the confusion