lawrence_unexpected | Stripe Developers | Page 1

vestal bronzeBOT Apr 29, 2025, 5:36 PM

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rose hare Apr 29, 2025, 5:44 PM

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Hi there. Can you flesh out "I'm unable to process charges"? What is going wrong?

bleak silo Apr 29, 2025, 5:52 PM

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Hi, when the user tries to use the reader, im trying to make a request to /v1/terminal/readers/tmr_GAywNwtbx9YdTJ/process_payment_intent but this fails with a 404 error

rose hare Apr 29, 2025, 5:54 PM

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Could you provide me with a sample request id that is failing? That will look like req_abc123

bleak silo Apr 29, 2025, 6:01 PM

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req_NeKi0G0bHTrE6i

rose hare Apr 29, 2025, 6:07 PM

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Thank you. looking.

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It looks like that request is failing because tmr_GAywNwtbx9YdTJ has been deleted

bleak silo Apr 29, 2025, 6:12 PM

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ya that is super strange because I dont see any request we made to delete the reader

rose hare Apr 29, 2025, 6:14 PM

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Looking to see if I can find it

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Checking with a teammate that is more familiar with Terminal than I am

bleak silo Apr 29, 2025, 6:29 PM

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ok thank you very much

vestal bronzeBOT Apr 29, 2025, 6:44 PM

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pale comet Apr 29, 2025, 6:50 PM

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Hello
Taking over here, can you clarify if you're swapping readers between accounts?

bleak silo Apr 29, 2025, 7:02 PM

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yes it seem the user originally mistakenly registered the reader to location tml_GAoLNwZcXMHCIQ and switched to tml_GAyLLgONVDf22G

pale comet Apr 29, 2025, 7:03 PM

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If the user keeps swapping the readers between accounts then the reader ID will keep changing as older reader object gets deleted.

bleak silo Apr 29, 2025, 7:05 PM

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its strange though because the last location the user swapped to was tml_GAyLLgONVDf22G?

pale comet Apr 29, 2025, 7:11 PM

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Do you have the reader ID that was associated with that location?

bleak silo Apr 29, 2025, 7:16 PM

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tmr_GAywNwtbx9YdTJ

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but according to palamedes, that reader ID was deleted even though that it was the last one registered with same reader.

pale comet Apr 29, 2025, 7:18 PM

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Yeah the reader shows deleted. I'm trying to look if this was registered to any other accounts after that request made by your platform

bleak silo Apr 29, 2025, 7:21 PM

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i see, yes that would be super helpful

pale comet Apr 29, 2025, 7:40 PM

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I'm not finding much about this unfortunately.
I'd recommend creating a support ticket so that we can have this escalated to our terminal team.
https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

vestal bronzeBOT Apr 29, 2025, 7:48 PM

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bleak silo Apr 29, 2025, 7:49 PM

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ok ill have my team send a sup ticket! thanks anyway!

#lawrence_unexpected