#guillaume1landr_best-practices

1 messages ¡ Page 1 of 1 (latest)

vapid crystalBOT
#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1366813395117936743

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

teal fox
#

Hi, we are currently worried that customers are disputing subscriptions charge and are trying to get access to our service for free, by "chaining" purchase and chargeback.

steady monolith
#

The decision on how to handle such lost dispute situation rests with your business requirements. If you feel it's in your best interest to prevent this customer from making future purchases, you have a couple of options:

  1. You can block the customer within your own system, preventing them from placing new orders.
  2. Alternatively, you can use Stripe Radar to block specific attributes associated with this customer, such as their email address or payment method.
teal fox
#

Thus, we would like to "block" or "ban" them from our account if the dispute a charge instead of contacting our support team

#

Perfect, does the Stripe Radar solution needs an upgrade to "Radar for Fraud Teams"

#

And is it possible to add these attributes using the api? IE: adding e email to the blocked customer list on Radar

steady monolith
#

Perfect, does the Stripe Radar solution needs an upgrade to "Radar for Fraud Teams"
To configure custom rules, "Radar for Fraud Teams" will be needed

And is it possible to add these attributes using the api? IE: adding e email to the blocked customer list on Radar
Radar rules and their attributes can only be configured via Dashboard at the moment

teal fox
#

Perfect, thank you for you time!