#bruno_api
late pulsarBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1366785850569916517
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
pine gate
Not as far as I am aware unfortunately. Double checking with my colleagues
wooden breach
Thanks!
pine gate
Would this be a one-time migration kind of thing or are you looking to be able to do this on an ongoing basis?
wooden breach
It's more like a one-time migration thing, maybe two maximum
Currently, each profile on our systems generate a different one on Stripe. We're gonna merge these two profiles into one, and we would like to do the same on Stripe, so we don't need to ask the customer to add payment information again
At the moment, it means two users (four Stripe customers) 😅
pine gate
Gotcha, it looks like there may be something that can be enabled for your account but I'm having trouble getting clarity right now. I think the best way forward is I'll reach out to colleagues and we can create a case for me to get back to you through email.
If my colleagues say that it can't help, the best way will be to ask your customers to re-enter their PM info. Hopefully asking two users won't be that bad but I get wanting to avoid it if possible
wooden breach
Creating a case would be great
We don't even need to migrate the rest, such as subscriptions etc. Because we can grant them trial subscriptions in the new customer
late pulsarBOT
Hello @wooden breach, we have sent you a direct message, please check it at https://discord.com/channels/@me/1347570030061293708
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
pine gate
Yep, that is how you will want to transfer the subscriptions, cancel the original and recreate them on the other customer