#anna_api

1 messages · Page 1 of 1 (latest)

inland stoneBOT
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compact vessel
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hi there!

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can you summarize your full question is this new thread?

prime widget
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I'm currently integrating Tap to Pay using Stripe Terminal in my mobile application, and I’m encountering the following error when attempting to discover readers:

INTEGRATION_ERROR.TAP_TO_PAY_INSECURE_ENVIROMENT

I have confirmed the following:
The app is running on a physical device (not a simulator).
Bluetooth, NFC, and location services are enabled.
I'm using the tapToPay discovery method.
The simulated flag is set to false.
My Stripe account and location should be configured for Tap to Pay.

The Phone i’m using is a Xiaomi Redmi Note 13 pro.

In a previous thread, I was advised to check a section of the documentation related to the error mentioned above.

Here is the section of the documentation:

PIN error handling

You can only collect a PIN under the following conditions:

  • Developer options are disabled.
  • Accessibility services aren’t registered or running.
  • Screen recording isn’t active.
  • There are no screen overlay windows.
  • You have an active internet connection.

PIN collection also fails if any party attempts to take a screenshot.

If PIN collection fails due to one of these factors, you receive a TAP_TO_PAY_INSECURE_ENVIRONMENT error with additional information about the cause of the error. We recommend providing actionable next steps for the user to retry the payment to prompt for a PIN.

The issue is that the error does not occur when I try to enter the PIN (I don't even get to that part yet); the error appears when I try to search for readers.

inland stoneBOT
safe crystal
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Beyond that, I'd recommend you write in to our team. The nature of this question is too complex for Discord and requires somebody from our team to investigate fully

prime widget
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Can you send me the link to write directly to the Stripe team? or where i can find it?

inland stoneBOT
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Hello @prime widget, we have sent you a direct message, please check it at https://discord.com/channels/@me/1366732572427550732

  • 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.